Accounting Operations Specialist – FACTS – NBS

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

 

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

SUMMARY:
The Accounting Operations Specialist will work with external customers and internal associates throughout the FACTS Operations team (Sales, Onboarding, Account Managers Management, etc.) to assist with the onboarding and on-going management of customer accounts utilizing FACTS Advanced Accounting, which incorporates generally accepted accounting principles. This position is a support contact for client institutions and is responsible for the setup of the FACTS Advanced Accounting product, training the client institutions to use the Advanced Accounting product and related reports and providing customer service to maintain the Advanced Accounting product.

JOB RESPONSIBILITIES:

• Support schools implementing and using Advanced Accounting.
• Successfully manage multiple projects and complete the projects timely by the requested due date.
• Obtain an understanding of the school’s accounting system, accounting practices and their chart of accounts.
• Work with schools to establish integration with QuickBooks.
• Conduct training to help schools understand the use of FACTS as their accounts receivable subsidiary ledger, the Advanced Accounting related reports and required monthly reconciliations. 
• Provide periodic Advanced Accounting training to the internal FACTS Operations Team associates.
• Work closely with CRMs and RVPs to enhance the customer experience and satisfaction by conducting Advanced Accounting demonstrations.

EDUCATION:

• Bachelor’s in accounting or business administration (combination of an Associate’s in accounting plus related experience may substitute).
• CPA preferred, but not required.

EXPERIENCE: 

• 3-5 years of Accounting Experience, with minimum of three years of experience as a full-charge bookkeeper or comparable experience in accounting processes with strong knowledge of accounting concepts and software.
• FACTS Financial system experience preferred, but not required.
• 1-2 years customer service experience preferred, but not required.
• 1-2 years training experience preferred, but not required.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• Strong analytical and problem-solving ability.
• Intermediate to advanced Microsoft Excel skills and a strong knowledge of computer technology and Internet applications, including Microsoft Office, Word, PowerPoint, Salesforce and Creatio.
• Understanding of financial statements, balance sheet and statement of income/loss.
• Ability to differentiate between cash and accrual basis of accounting.
• Ability to work under and deliver under deadline constraints and manage multiple tasks.
• Effective time management skills with the ability to manage multiple projects with tight deadlines.
• Ability to form strong-client relationships with a dedication to outstanding client services.
• Attention to detail with strong time management and organizational skills.
• High standards for productivity while displaying flexibility in order to meet current company needs and job demands.
• Ability to work independently, as well as to work cooperatively as part of a team.
• Positive, can-do attitude.

Salary for this position: $55,000 - $60,000

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.  Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

Nelnet is a Drug Free and Tobacco Free Workplace.

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Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.  

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.