Basic Needs & Student Support - Student Assistant

Job Summary: 

The CSUSB Basic Needs & Student Support serves as a one-stop wellness hub with two service area locations where students can access basic needs services, complete basic needs intake, and connect to housing, food, financial, and other essential resources both on and off-campus. We serves as a wellness hub where students can meet with a Wellness Ambassador to receive personalized support for their basic needs.

 

Programming in the BNs & Student Support center will address basic needs intake sessions, educational literacy, CalFresh application assistance, swipe out assistance, BNs grant request assistance, housing intake, trauma-informed and financial literacy and much more. Our students' well-being impacts their basic needs being addressed, sense of belonging, persistence, graduation rate, and overall experience. This is an exciting time to be a part of the Basic Needs & Student Support Staff and an opportunity to join a team committed to supporting students in the university's Basic Needs & Student Support Center.

 

Who is a Wellness Ambassador?

 

Represent a group of positive, enthusiastic and well-informed representatives of the student body who are interested supporting the daily operation of the Basic Needs & Student Support Center.

 

The Basic Needs & Student Support department is seeking an organized, motivated, and outgoing individual to support the daily operations of the Basic Needs & Student Support Center.

Responsibilities include, but are not limited to: 

Compassionate Care

• Provide quality and consistent student-centered services to all students and provide additional resources and information to assist students in addressing their needs.


• Maintain a caring, respectful, comfortable, welcoming, and inclusive environment for all student shoppers served in the Obershaw DEN and/or mobile pantry.


• Maintain positive and professional working relationships with external agencies and the campus community including students, staff, and community members.


• Present a professional appearance and positive attitude.

Operations

• Under close supervision, maintain the daily duties of the mobile pantry, assists with mobile pantry opening and closing duties.


• Maintain utilization records of shoppers in the Obershaw DEN and/or mobile pantry in the Athletic department including scanning IDs, processing donations, performing data entry.


• Maintain food inventory, quality control, and rotation of food supply in accordance with policies and procedures.


• Keep space and storage area clean and organized, including wiping down shelving, and refrigerators, organizing stocking, and quality control.


• Support crowd control during busy times in the service area.


• Track student usage and inventory management for reporting purposes.

Outreach

• Remain current of services and resources available on and off campus, such as free food at upcoming events and programs.


• Refer students to additional resources available through Basic & Needs & Student Support and the integrated Holistic Support.


• Engage with students through in-person tabling and outreach events to promote department services, programs, and resources.


• Provide basic needs resources and services offered to students which may include Basic Needs Grant Request, Swipe Out Hunger, CalFresh, incentive resources, and more.

Coaching

• Guide and follow up with new and returning students on basic needs services or resources to successfully complete.


• Refer students to additional resources available through the Basic & Needs & Student Support Center and the integrated Holistic Support

General.

• Attend staff meetings and all required training every 1st and 3rd Friday of every month.


• Work on special projects as assigned.


• Responsibilities and Expectations.


• Assume responsibility for understanding and learning about all basic needs services and program offered in the department.

Minimum Qualifications: Required Education and Experience 

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position. 

• Special Qualification: Admission or registration as a CSU student. 

Required Qualifications 

• Maintain a 2.0 G.P.A. or greater per semester and cumulative. 

• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate) 

• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate) 

• Eligible to work in the United States 

• Payroll Requirement: Social Security Card 

Preferred Qualifications

Knowledge, Skills, Abilities required

• Ability to provide friendly and pleasant student-oriented services and maintain a professional work conduct


• Ability to effectively communicate clearly and concisely both verbally and in writing


• Ability to adhere to work agreements, follow routine verbal and written instructions, use time effectively and work productively with general supervision


• Ability to speak and write in a second language is a plus but not required.


• Ability to multi-task and prioritize tasks to meet deadlines.


• Intermediate proficiency in Google applications.

Compensation and Benefits: 

Student Employment Anticipated Hiring Range: $16.00 per hour. 

The compensation offered will consider internal equity and experience among other factors. 

Position Information: 

Work status: Part-Time, Temporary, Seasonal 

Academic year available hours: Monday through Friday (8:00 am – 5:00 pm). 

Summer available hours: Monday through Thursday (7:00 am - 5:30 pm). 

This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time. 

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. 

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas). 

Conditions of Employment  

Background Check  

Satisfactory completion of a background check (including a criminal records check) may be required for student employment purposes. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check when required may affect the continued employment of a current CSU employee who was conditionally offered the position. 

Driver’s License Check  

Possession of a valid Driver's License may be required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record. 

I-9 

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. 

Statement of Commitment to Diversity 

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. 

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion 

Closing Statement: 

Reasonable Accommodation 

We provide reasonable accommodation to applicants and employees with disabilities. Applicants with questions about access or requiring reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu. 

Smoking 

CSUSB is a smoke and tobacco-free campus.  See policy https://calstate.policystat.com/policy/6591951/latest/. 

Clery Act 

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act