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Call Center Agent (100% Remote) **US ONLY**

PerunHR
Full-time
Remote
United States
Call Center

JOB OVERVIEW:
ā— Customer Care Representative Full-Time
ā— Reports to Customer Care Team Lead
ā— 100% Remote -- work from home!

RESPONSIBILITIES:
ā— Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs)
ā— Delivers quality customer satisfaction with every contact
ā— Meets key individual productivity metrics in line with department goals
ā— Displays understanding and follow through with policies and guidelines
ā— Communicate to management regarding issues
ā— Other duties as assigned

SKILLS:
ā— Strong verbal and written communication skills
ā— Fast typing speed (at least 50 wpm or above)
ā— Tech-savvy and a fast learner
ā— Customer-focused
ā— Ability to work under stress to achieve targets
ā— Previous experience with Zendesk is a plus
ā— College degree or equivalent preferred


EQUIPMENT, INTERNET AND WORKSPACE REQUIREMENTS:
ā— A desktop or laptop (2015 or newer, Mac or PC)
ā— A voice-capable headset, and a webcam to carry out training and work duties.
ā— Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers/managers via Slack or Zoom.
ā— A (non-public) dedicated workspace that is free from noise or distraction