Contact Center Representative

Superior Plus Propane is excited to provide an opportunity for an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. If this matches your personality and work ethic, we’d love to meet you! The successful candidate for this role of Contact Center Representative, will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
PT position

Why join us:
Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.
Competitive Compensation: We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

What you’ll do:

• Answering or making calls to customers to learn about and address their needs, concerns, or other issues with products or services
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued
• Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed
• Building lasting relationships with clients and other call center team members based on trust and reliability
• Utilizing software, databases, scripts, and tools appropriately
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
• Making recommendations for products or services that may better suit client needs
• Taking part in training and other learning opportunities to expand knowledge of company and position
• Adhering to all company policies and procedures
• Other duties as assigned

• High school diploma
• Experience in call center or fast paced environment
• Customer-focused
• Detail oriented
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
• Understanding of company products, services, and policies
• Proficiency with computers and web-based programs
• Ability to ask probing questions and diffuse tense situations
• Strong time management and decision-making skills
• Adaptability and accountability

Benefits:

• Adoption assistance
• Commuter assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Employee stock purchase plan
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid holidays
• Paid parental leave
• Paid time off
• Parental leave
• Prescription drug insurance
• Tuition reimbursement
• Vision insurance
• Work from home

About Summit Medical Staffing Allied

Summit Medical Staffing was founded in 2014 and is based in Fremont, Nebraska. Summit is a Veteran and Employee-owned company that provides staffing resources to Healthcare providers, hospitals and clinics, nationwide. Located in the Midwest, Summit strives to provide a dedicated and attentive approach to medical staffing services for the employer and the employee. Our philosophy to connect, educate, consult and advocate resonates within the entire Summit team. 

EEO Statement

All our clients/employers are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.