We are looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
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Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
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Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
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Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
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Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system