Customer Success Project Manager

Denver, CO based BioIntelliSense, Inc., founded in 2018, is an award-winning continuous health monitoring and clinical intelligence company.  Our market acceleration and expansion are driven by world-class executive management and a dedicated team of engineers, data scientists, commercial and operational professionals, which collectively harness decades of expertise in virtual care innovations, wearable sensor development, remote connectivity solutions and successful program execution. With these distinctive capabilities and proprietary continuous Remote Patient Monitoring (cRPM) technologies, BioIntelliSense is uniquely poised to transform care delivery from in-hospital to home.

Join the BioTeam today and create a new standard of continuous care that delivers clinical value, economic benefits and operational efficiencies for providers, patients and caregivers globally! 

The Customer Success Project Manager will report to the COO. Within the Operations team there are five groups: Integrated Supply Chain, Data Services; Program Management, Technical Solution Delivery and Customer Solution Delivery. This role will be in the Customer Solution Delivery group and be responsible for new program integrations with health systems and continuing to support customers as they grow.

The ideal candidate will be responsible for leading cross functional project teams, defining project scope, planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will be responsible for developing, tracking, and reporting on the projects. They will effectively monitor and present project updates to relevant stakeholders, customers, or project team members. The ideal candidate displays a professional and polished demeaner while also exhibiting an exceptional commitment to confidentiality, accuracy, detail, and project follow-up

What You'll Be Doing

• Customer Relationship Management: Develop and maintain strong relationships with customers to ensure successful project outcomes and high levels of customer satisfaction
• Project Planning and Execution: Oversee the planning, execution, and delivery of customer success projects, ensuring they meet deadlines, budget, and quality standards
• Cross-Functional Collaboration: Work closely with internal teams (e.g., business development, product, integrations, support) to align project goals and drive successful implementation of customer solutions
• Customer Onboarding: Manage and streamline the onboarding process for new customers, ensuring a smooth transition and effective use of products and services
• Issue Resolution: Act as the primary point of contact for resolving any project-related issues or challenges, ensuring timely and effective solutions
• Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and to enhance the overall customer experience
• Documentation and Reporting: Maintain comprehensive project documentation and provide regular updates and reports to stakeholders on project status and outcomes
• Strategic Planning: Collaborate with leadership to develop and implement strategies to drive customer success
• Continuous Improvement: Evaluate project processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction

What You Need

• Bachelor’s degree required
• 6-10 years of experience in program management or related discipline
• Project Management Professional (PMP) certification or similar certification is a plus
• Experience project managing an implementation with a healthcare customer is a plus
• Ability to learn all functions of the business and build bridges between functions to further the overall goals of the organization – must be a collaborator and communicator
• Accepts responsibility and accountability for project success and associated key decisions
• Continuous improvement mindset and a result and quality driven approach
• Advanced analytical skills: demonstrated ability to troubleshoot complex process/system issues
• Strong communication skills: ability to prioritize and manage multiple simultaneous initiatives
• Experience with Salesforce and with project management tools such as Jira or Smartsheet
• Healthcare experience and medical device experience preferred

$120,000 - $140,000 a year

- Join a fast-growing company and grow right along with us

- Work on challenging and interesting tech problems which reshape the future of healthcare

- Get the chance to work on cutting-edge technologies

- Make a large impact across the company through business deliverables and continuous innovation

- Opportunity to build solutions and organizations

We are leaders - Leadership is not limited to our management team. It's something everyone at BioIntelliSense embraces and embodies.

We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead BioIntelliSense and healthcare industry is what we do.

We are learning - We're not afraid to dig in and uncover the truth, even when it's inconvenient. Everyone here is continually learning on the job.

We have great benefits - Medical/Dental/Vision/Life, disability (STD & LTD), 401(k) auto contribution program, 11 paid holidays per year, generous paid time off and a weekly lunch perk.

BioIntelliSense is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran, disability status or any other status protected under federal, state or local law.