Director of Project Management Office

The Director of the Project Management Office (PMO) will oversee the management and execution of all client-facing projects and also HCM Unlocked internal projects within the Professional Services organization. This leader will optimize the newly established PMO by refining existing standards, processes, and methodologies to ensure project success. This role requires a seasoned project management professional with experience enhancing PMO operations, driving consistency, and improving project delivery outcomes. Familiarity with HRIS (Human Resource Information Systems) is a plus, as the role includes project oversight related to HRIS implementations.

Key Responsibilities | Essential Job Functions:

• PMO Leadership: Oversee the governance and operations of the PMO, ensuring the successful delivery of all projects aligned with the organization�s goals and client needs.


• Portfolio Oversight: Oversee the project portfolio within Professional Services, ensuring projects are delivered on time, within scope, and budget.


• Team Management: Recruit, mentor, and develop a high-performing team of project managers, fostering a culture of excellence and accountability.


• Process Improvement: Enhance and refine existing PMO frameworks, methodologies, and standards to increase project efficiency and alignment with best practices.


• Strategic Planning: Partner with senior leadership to define and execute on the strategic vision for the PMO, supporting scalability, operational efficiencies, and service excellence.


• Stakeholder Engagement: Serve as the primary point of contact for internal and external stakeholders, providing leadership, clear communication, and accountability for project outcomes.


• Resource Management: Oversee project resourcing, capacity planning, and utilization, ensuring the proper allocation of personnel to meet project demands.


• Quality Assurance: Governs adherence to all QA tasks for every project.


• Signoff: Governs signoff execution by primary stakeholders (client, HCM Unlocked, Vendor, Project teams) for every project.

Example Duties:

• Monitor and evaluate the performance of ongoing projects, using metrics and KPIs to assess project health and implement improvements where necessary.


• Lead regular reviews and audits of the PMO�s effectiveness, adjusting processes and standards as needed to ensure continuous improvement.


• Manage relationships with key stakeholders across departments and client-facing teams, to ensure alignment of project objectives and cross-functional collaboration.


• Oversee the onboarding of new project management staff, providing mentoring and guidance to promote a culture of excellence within the PMO.


• Collaborate with business development and sales teams to support pre-sales efforts by defining project scope, timelines, and resource requirements.

Additional Responsibilities and Requirements

• Promote a culture of continuous improvement and knowledge sharing within the PMO.


• Ensure all project management activities comply with organizational policies and regulatory requirements.


• Provide leadership in driving organizational change management efforts related to project management practices and tools.

• Participate in client engagements to reinforce PMO standards and methodologies and ensure project outcomes meet client expectations.

Qualifications, Education, and Experience:

• Bachelor�s degree in business, Project Management, or a related field; an advanced degree (MBA or similar) is preferred.)


• 10+ years of experience in project management, including 5+ years in a leadership role within a PMO, preferably in a professional services or consulting environment.


• PMP Certification or equivalent is required.


• Proven track record of improving and enhancing existing PMO operations, processes, and methodologies.


• Experience with HRIS and familiarity with system integrations and related project management efforts is a plus.


• Strong understanding of project management methodologies (e.g., Agile, Waterfall) and industry best practices.


• Excellent communication and leadership skills, with a proven ability to engage with stakeholders at all levels of the organization.


• Experience working with project management tools (e.g., Smartsheet, MS Office, Asana, Monday.com, etc.).

Working Conditions

In this fully remote position, employees will work in a home office environment with secure access to systems handling sensitive and personally identifiable information (PII). Adherence to strict confidentiality protocols and data privacy regulations is required. The role demands a quiet, professional workspace free from distractions to maintain focus and ensure data security. Access to high-speed internet, as well as secure equipment and software, is necessary for compliance with company and legal standards. Regular virtual meetings and collaboration with team members are expected, with camera usage during meetings being imperative to maintain engagement and clear communication.

Cognitive and Physical Demands

• Daily/majority of the day: sitting, computer work, screen time, keyboarding, typing, wrist flexing/extension and other repetitive movements


• Daily/consistent: Use of professional judgement in alignment with HCM Unlocked values and policies, ability to communicate effectively verbally and written, translate high level instructions into an executable process flow, and to complete medium to large projects with minimal assistance and supervision.


• Frequently: Learning new software applications and recalling important processes


• Occasionally: kneeling, standing, reaching, twisting, grasping, and lifting (up to 20 pounds).

Our commitment to an inclusive workplace:

HCM Unlocked is an Equal Opportunity Employer and committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodation is available for applicants with disabilities.

HCM Unlocked participates in the E-Verify Employment Verification Program.