Healthcare Account Manager I
DAS HealthThe Healthcare Account Manager I (FLSA exempt role) is responsible for managing a portfolio of client accounts, ensuring their satisfaction, and driving revenue growth. In this role, you'll serve as the main point of contact for clients, establishing strong relationships and understanding their needs.
Responsibilities:
- Serve as the primary point of contact to understand client needs, goals, and challenges.
- Provide excellent customer service and ensure client satisfaction.
- Build and maintain strong relationships with assigned client accounts.
- Identify opportunities for account growth within existing client accounts.
- Collaborate with subject matter experts to develop upselling and cross-selling strategies.
- Work closely with clients to understand their evolving needs and proactively propose solutions to drive client retention and revenue growth.
- Forecast and track key account metrics.
- Conduct regular account reviews, assess performance metrics, and identify areas for improvement.
- Address client concerns and issues in a timely and effective manner.
- Collaborate with internal teams to resolve problems, exceed client expectations, and maintain high client satisfaction.
- Other duties, as assigned.
- A bachelor’s degree in a related field is required.
- Minimum of 2 years of account management experience is required.
- Healthcare experience is preferred.
- Ability to travel overnight, up to (20%).
- On-call availability for after-hours, as needed.
- Ability to work overtime hours to meet project deadlines as required.
- Exceptional written and oral communication skills.
- Practical experience working with various levels of management.
- Ability to analyze complex business and technology issues while understanding a prospective client’s solution requirements.
- High energy with strong initiative, unquestionable reliability, and follow-through, self-directed and organized.
- Ability to multi-task and excel in a fast-paced environment.
- Flexible and adaptable with regard to learning and understanding new technologies, and teaching them to end users at all levels.
- Detail oriented with a professional demeanor.
- Ability to manage stressful situations.
- Use, protect and disclose patients’ PHI and e-PHI only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
What We Offer
For full-time opportunities, we offer:
- Work Remotely (unless otherwise specified) with Work from Home Allowance
- Competitive pay with discretionary bonus opportunities
- Flexible Time Off
- Continued Education Reimbursements
- Company Paid Health Benefits for employees and family
- 401k with Employer Match
- Mental Health Services
- Parental Leave
About DAS:
DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For the last two decades, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.
As part of our commitment to the privacy of our job applicants, please review the DAS Health Privacy Notice (https://dashealth.com/privacy-statement/) and kindly acknowledge on your application that you have read and understand the policy. By doing so, you demonstrate your commitment to our values and your understanding of how we manage and protect your personal information.