Healthcare Customer Care Coordinator-Project Based (100% Remote Idaho)

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. 

Are you an exceptional listener who AIMS HIGHER. REACHES FARTHER that cares for others and has the willingness to solve problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, building a rapport, and empathy. Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION? 

JOIN OUR TEAM TODAY! 

Do you enjoy helping people with important decisions? Are you interested in learning more about healthcare and benefits? We are hiring Project-Based Customer Care Coordinators who will support incoming calls from customers who have questions about their health, wellness, and prescription plan/coverage. You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others. This position is Seasonal with an opportunity to convert to full-time when available based on strong performance and attendance. Interested? APPLY TODAY! 

RESPONSIBILITIES: 

• Answer inbound calls from customers and address questions & concerns 


• Provide information about their insurance coverage & benefit plans 


• Resolve concerns to simplify their healthcare experience 


• Navigate through multiple computer applications with speed & accuracy 


• Adapt to learn new call types when business needs change & flex support in those areas 

WORK AT HOME REQUIREMENTS: 

• High-speed internet with at least 10 mbps download speed (No Satellite, Wifi, or Cellular/Wireless carrier hotspot or internet services) 


• Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for.(Continuum will ship you company equipment such as the PC, mouse, keyboard, etc to use on your network) 

Must Live in One of These States: AL, AR, FL, GA, ID, IN, KY MS, NC, OK, PA, SC, TX, UT, VA, WV, WY, & MD (most counties)  

• Dedicated, quiet, & secured workspace with no distractions 


• A USB Wired headset with noise canceling microphone 

ADDITIONAL REQUIREMENTS: 

• 18+ years old & high school diploma/GED 


• Entry-level position with a minimum of 6 months customer service experience 


• Customer focused personality & desire to help people 


• Professional positive attitude & courteous telephone etiquette 


• Full-Time schedule availability to meet business needs (Includes evenings and weekends) 


• Willing to submit a drug test and background check 

BENEFITS & PERKS: 

• $14-$15 per hour + overtime during peak needs 


• Access Up To 50% of your pay immediately after your shift 


• Paid, virtual training 


• Remote work environment

About Continuum Global Solutions, LLC

Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.