Identity & Directory Management Services Senior Engineer - Okta

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SUMMARY

DIGIT is seeking a Identity and Directory Management Services (IDMS) Senior Engineer with expertise with Okta to support the design, administration, management, execution & maintenance of GSA’s Identity & Directory Management Services (IDMS) and Identity, Credential, and Access Management (ICAM) solutions to meet the needs of the enterprise users & the enterprise architecture. These services, systems, and capabilities include, but not limited to, directory services management, ICAM, privileged account management, Single Sign-On (SSO), Active Directory (AD) Domain Name System (DNS) services, Public Key Infrastructure (PKI), Multi-Factor Authentication (MFA), auditing and log management, Continuous Diagnostics and Mitigation/Dynamic and Evolving Federal Enterprise Network Defense (CDM/DEFEND), and the management of appliances. GSA IT currently leverages Microsoft (MS) AD as the authoritative account management system.

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous 

improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

RESPONSIBILITIES

This position shall perform the following (to include but not limited to) activities

• Extensive experience with Okta includes installation, configuration and migrations.
• Troubleshoot advanced problems within the Okta IdP by using tools such as SAML tracer, Fiddler and other similar tools.
• Integration experience with SAML, OpenID Connect, RADIUS and Oauth.
• Integration experience with Multi Factor Authentication.
• Integration experience with Password less Authentication.
• Provide advanced support for IAM/SSO/MFA by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis using agile methodologies.
• Strong communication skills with customers over phone, email, or ticketing system.
• Implement technical capabilities including IAM solutions and application integrations, to enhance enterprise security risk posture. 
• Manage, administer, and support the GSA IT MFA environment. 
• Manage, administer, and support ICAM systems and related support activities.
• Utilize automation and role-based management to ensure availability of access and continuity of services.
• Ensure requirements are gathered, processes defined, and use cases documented.
• Test and certify new product versions, bug fix and provide detailed reports.
• Providing on-call rotation support on a routine basis.
• Identifying process improvement opportunities for review and subsequent implementation.
• Providing positive customer service interactions for all levels of the organization up to and include senior executive staff.
• Provide support and administration of the GSA IT AD environment, systems, and associated data.
• Continuously review and assess the GSA IT ICAM environment and provide recommendations for how to manage and administer the environment more efficiently.
• Ensure that all Group Policy Management (GPM) changes are controlled and documented.
• Other operational support duties as assigned.
• Provide Proof of Concepts and Pilots for Advancing Zero Trust and final implementation to transfer Zero Trust integration to infrastructure engineering support.
• Developing new technologies to support existing applications or creating new applications using new technologies
• Participating in meetings with executives to discuss technical issues and propose solutions
• Collaborating with other members of the engineering team to design new features or improve existing ones
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government.

CONTRACT REQUIRED QUALIFICATIONS

This following are REQUIRED for this position:

• Public Trust Clearance 
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
• 7+ year experience with IDMS systems.
• Minimum of 2 years engineering and supporting Okta solutions. 
• Subject matter expertise engineering and supporting Okta.
• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. 
• Plans and leads major technology assignments. 
• Evaluates performance results and recommends major changes affecting short-term project growth and success. 
• Functions as a technical expert across multiple project assignments. 
• Design and develop solutions to complex applications problems, system administration issues, or network concerns. 
• Perform systems management and integration functions
• Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

CONTRACT DESIRED QUALIFICATIONS

The following are DESIRED for this position:

• Okta certified.
• Strong knowledge of the different identity and access management (IAM) concepts, technologies and authentication protocols.
• Intimately familiar with IAM related protocols such as SAML, SPML, XACML, SCIM, OAuth, OIDC, OpenID and REST APIs, and other security interfaces.
• Strong experience with Directories, SSO, Federation, Delegated administration, API gateways, SOA services.
• Active Directory including but not limited to: 
• Microsoft Active Directory
• Azure Active Directory
• NetIQ DRA
• NetIQ Group Policy Administrator (GPA)
• Active Directory Lightweight Directory Services
• Vulnerability Mitigation
• Identity Management services operations including but not limited to: 
• SailPoint IdentityIQ 
• SecureAuth
• SAML 2.0
• Forefront Identity Manager/Microsoft Identity Manager
• Active Directory Federation Services
• Experience with Splunk engineering and administration.
• Privileged access management (PAM) systems such as CyberArk.
• Hands-on experience with cloud computing services (O365/Microsoft Azure/AWS).
• Experience with SailPoint IdentityIQ integration and operations.
• Experience with network architecture.
• Powershell, java and .NET scripting.
• An understanding of Zero Trust concepts.
• Security+ certification
• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow.
• Must be willing to work a variety of shifts, including holidays as scheduled.

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

• 7-12 years of experience and bachelor's degree or equivalent.
• Preference Masters degree in a computer science related field.
• 3+ direct years of experience engineering and providing operations support for Okta SSO solutions.
• Hands-on experience migrating applications to implement Okta.
• Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.

PHYSICAL REQUIREMENTS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to do the following: 

• If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information security policies. 
• Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard. 
• Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company’s expectation of information security.
• Viewing computer screens and sitting for long periods of time. 
• Travel is not required.

It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.  Empower AI is a VEVRAA Federal Contractor.