Inside Sales Specialist (REMOTE)

CONSTRUCTION SPECIALTIES, INC.
Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since inventing the first extruded louver, CS has become a global leader in all our product categories. Our products are a part of some of the most iconic buildings around the world–from the world’s tallest tower, Burj Khalifa in Dubai, to the Oculus at the World Trade Center Transit Hub in Manhattan. If you want to work in an inspiring atmosphere and collaborate with customers and colleagues to solve challenges, we're the right place for you. CS\: People. Buildings. Better.

Equal opportunity is not only the law but is the basis of how we ensure that our workplace fosters an environment of fairness, equality, and respect. It is the policy of Construction Specialties to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable federal, state or local law. 

SCOPE OF POSITION:
The Inside Sales Specialist works with clients in the assigned territory along with the Architectural Sales Consultants to drive sales, specifications, and customer satisfaction. Generation of quotes, maintaining bidding calendars, and administrative tasks are also required. Performs direct quote follow up coordinating closely with business units for New Construction as well as Facility Sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not necessarily limited to the
 following:

• Coordinates with sales team members to understand customers' unique needs and potential sales opportunities for all
   product lines.


• Provides product information to meet customers' needs, supports upselling, and achieve sales targets.


• Provides routine support to manage the customer experience.


• Quoting all CS products.


• Liaise with teams from all business units.


• Maintains a working knowledge of all products, services, and the construction industry.


• Follows up directly with customers to determine status of outstanding quotations resulting in increased bookings.


• Develops monthly metrics to track success rate of outstanding quotes, competition on lost quotes, etc.


• Coordinates follow-up efforts with Architectural Sales Consultants, Estimating and Customer Care Dept.


• Coordinates revised pricing requirements with Estimating Department and Architectural Sales Consultants.


• Coordinates and communicates activities and results with Architectural Sales Consultants.


• Prepares and submits monthly reports on effectiveness and measurements of activities, meeting assigned goals, closing ratios in total and by territory, and quotes lost to competition to the Inside Sales Support - National Manager. 

KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION\: (Minimum Education and/or Experience required)

• 2-5 years’ experience


• College graduate preferred; High school diploma/GED required


• Salesforce and e-Rapid experience a plus


• Knowledge of architectural market and how to work with contractors.


• High self-confidence and “can do”, confident attitude.

COMPETENCIES:

• Account management


• Excellent communication


• Negotiation abilities


• Well-developed telephone skills


• Ability to create and maintain interpersonal relationships


• Read and effectively interpret architectural drawings and specifications


• Manages the customer experience for their assigned accounts and territory

SUPERVISORY RESPONSIBILITIES:

• None