International Product Development Manager, Professional Education

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives. Here at the American Heart Association, you matter and so does your career.

The American Heart Association has an excellent opportunity for an International Product Manager in our Healthcare Business Solutions, global product development department based out of our National Center!

This position can be home based.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity and inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, Twitter, and at heart.jobs.

This individual will be responsible for the localization of lifesaving CPR, first aid, and emergency cardiovascular care training and learning programs, clinical products, and healthcare solutions. Responsible for the localization, development and production, revision, fiscal management and budgeting, and quality standards for assigned products from initiation through market rollout.

• Leads project teams in the localization of content, portfolios, and products. Ensures team’s adherence to a general product development process used across the department.
• Manages the localization of multimedia deliverables (videos, e-learning modules, simulation scenarios, books/e-books, apps, websites, etc.) for assigned programs and products. Conducts and manages review and testing of prototypes and product iterations. Proactively collaborates across project teams to ensure products efficacy and consistency.
• Applies product, language, and content specific processes and style guides during localization and reviews content and product to ensure that translated materials meet the Association standards for accuracy before publication.
• Update and maintaining product, language, and content specific style guides and translation memory tools for assigned projects.
• Forms productive partnerships with team members and stakeholders at all levels. Effectively uses informal authority to direct, influence, and motivate others. Earns respect of team members based on demonstrated expertise and leadership. Solicits and acts on feedback to improve relationships and mission impact.
• Develops a deep understanding of the audience (healthcare providers and laypersons), science, content organization, and modes of delivery for assigned products. Learns about current user needs and product issues.
• Demonstrates an understanding of the reasoning behind key organizational policies, practices, and procedures.
• Trains, motivates, and engages volunteer and paid subject matter experts. Effectively assesses and leverages volunteer skill sets and interests by developing and utilizing volunteer roles in meaningful ways.
• Partners with a project manager, language service providers, and other vendors to develop project scope and timelines. Ensures all internal and external team members meet standards and deadlines outlined in project plans.
• Adheres and monitors project budgets, and monitors contracts supporting assigned projects.
• Identifies and solves product issues by performing corrective/preventative action. Addressing questions and concerns from field in conjunction with Science and Training Department.
• Contributes to departmental goals of maximizing processes and product specifications for rapid content updates.

• Bachelor’s Degree or equivalent work experience.
• Two (2) – Five (5) years of relevant experience.
• Proven skills and direct participation in the translation, localization, review and editing of scientific, technical, Life Science, or multimedia content for multi-language/multi-cultural markets.
• Experience working with subject matter experts and managing and participating in a formal review process.
• Experience leading program/product development projects.
• Proven ability to deliver on schedule and within budget.
• High level of detail orientation, without losing sight of the broader vision.
• Ability to make a timely decision while considering multiple factors and opinions.
• Ability to travel up to 15% domestically and internationally with overnight stays.

Preferred Qualifications

• Project Management Experience.
• Editing or publishing experience.
• Foreign-language facility or fluency.
• Experience working with subject matter experts, stakeholders, or vendors outside of the U.S.
• Experience developing eLearning and other digital products that meet accessibility requirements.
• Two (2) years of experience in healthcare training, emergency cardiovascular care, or related programs.

The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
  
  
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
  
  
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.  As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
  
  
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.  HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
  
  
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.  The number of days will increase based on seniority level.  You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
  
  
• Tuition Assistance - We support the career development of all employees.  This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.

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In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities