Operations Manager - Revenue Cycle/Aged AR

What is Aspirion?

For over two decades, Aspirion has delivered market-leading revenue cycle services. We specialize in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers’ compensation, Veterans Affairs, and out-of-state Medicaid. 

At the core of our success is our highly valued team of over 1,400 teammates as reflected in one of our core guiding principles, “Our teammates are the foundation of our success.” United by a shared commitment to client excellence, we focus on achieving outstanding outcomes for our clients, aiming to consistently provide the highest revenue yield in the shortest possible time.

We are committed to creating a results-oriented work environment that is both challenging and rewarding, fostering flexibility, and encouraging personal and professional growth. Joining Aspirion means becoming a part of an industry leading team, where you will have the opportunity to engage with innovative technology, collaborate with a diverse and talented team, and contribute to the success of our hospital and health system partners. Aspirion maintains a strong partnership with Linden Capital Partners, serving as our trusted private equity sponsor.

What do we need?

We are seeking an Operations Manager to provide project management leadership for multiple medium to large projects with moderate to high complexity. The Operations Manager acts as the single point of accountability for projects, utilizing Aspirion and/or Client standards to ensure that the projects meet stated objectives. The Operations Manager must demonstrate strong commitment to stakeholder relationships by proactively communicating and taking ownership of risks/issues and facilitating effective outcomes in a timely manner.

What will you provide?

• Organize project activities into manageable work efforts for team members, and determine an effective approach to completing the work, as outlined in the project plan
• Author/facilitate strategic documents such as Project Reference Material , Education and Communication plans, and present project updates to business owners
• Manage and communicate a clear project scope and motivate team members.
• Manage all aspect associated with the development of new employees and the continual education of tenured employee
• Proactively identify and manage risks, issues, and cross-project dependencies.
• Monitor and report on project activities and reporting on status within published timelines.
• Coach team members to clarify task assignments, milestones, and deliverables.
• Identify, prepare, and/or ensure completion of high quality, professional deliverables as required by each project plan.
• Organize/Implementation of toolkits to support field-based implementations.
• Facilitate an operational atmosphere that promotes a team culture of success and support.

Requirements 

• Able to establish courses of action for self and others to ensure that work is completed efficiently.
• Ability to set high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
• Demonstrated ability to effectively managing one’s time and resources to ensure that work is completed efficiently.
• Able to stay focused and proactively prioritizes initiatives; determines and effectively manages tasks and resources; schedules with keen ability to multi-task.
• Takes responsibility and applies Aspirion project controls to identify and communicate project scope, goals, project plan, and project progress/performance; leverages resources and makes preparations to ensure projects remain on schedule; ensures high quality
• Communicates clearly, proactively, and concisely with all key stakeholders and customers; uses key principles
• Has a customer orientation; establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Able to guide individuals and groups toward desired outcomes; subordinates personal goals
• Contributes to team success by seeking opportunities to develop others’ an own ideas; as part of a team, clarifies the current situation, sets standards of excellence, encourages others to take responsibility, and facilitates agreement
• Effectively manages the project controls of complex processes
• Demonstrated proficiency in Microsoft Office applications (including Microsoft Project) and preferably Clarity project portfolio management system
• Able to apply decision-making tools and techniques to all projects supported
• Proven ability to use a consultative approach and persuasive communication with stakeholders.
• Ability to prioritize initiatives based on the evolving financial needs of the company, making consistently strategic recommendations to company leadership
• Ability to work in and manage ambiguity, including dealing effectively with issues that do not always have a process, system, or solution in place
• Demonstrate alignment to our company's values, along with the capability to hire, lead, develop, and motivate a team

Education and Experience

• Bachelor’s Degree or equivalent experience in Revenue Cycle Management required.
• At least 5 years’ leadership experience, preferably in project management, financial services, hospital operations, supply chain, or information systems-oriented environments required.
• Experience in EPIC, Meditech, Cerner, Nthrive, SSI is a plus

Benefits

At Aspirion we invest in our employees by offering unlimited opportunities for advancement, a full benefits package, including health, dental, vision and life insurance upon hire, matching 401k, competitive salaries, and incentive programs.

The US base pay range for this position starts at $50,000.00 annually. Individual pay is determined by a number of factors including, but not limited to, job-related skills, experience, education, training, licensure or certifications obtained. Market, location and organizational factors are also considered.  In addition to base salary, a competitive benefits package is offered.  

AAP/EEO Statement

Equal Opportunity Employer/Drug-Free Workplace: Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. Aspirion has a Drug-Free Workplace Policy in effect that is strictly adhered to.