Principal UX Designer

*While we prefer in-person work, we are open to remote work for this role.

Our mission at Rezilient Health is simple: to make access to primary and multispeciality care convenient, timely and seamless. We beam our remote physicians and specialist consults into our world-first CloudClinics to collaborate with an onsite medic during patient appointments. That means a shorter time to diagnosis and more timely treatment for our members, plus a model that actually helps physicians to deliver better care.

Our tech-forward approach streamlines the primary care experience so our doctors have the time to treat our members as a whole person, not just a collection of symptoms. And we’re continuing to add specialty services and technology to offer the most comprehensive, convenient care possible.

Where others started with a legacy services model and slapped technology onto it to say they were tech enabled, we've developed a novel, digital physical infrastructure and built a new service model around it. We've built our scheduling, messaging, and video platform from the ground up to create a model where every touchpoint — even in the CloudClinics — is digitally captured. This means new ways to incorporate AI into care models, and new ways to deliver multiple specialties of clinicians to the same location at the same time, no matter where they are in the world.

The Product team is focused on delivering intuitive and efficient healthcare technology solutions that enhance the experience for patients, providers, and other stakeholders. We are seeking a Principal UX Designer who will work closely with teams across the company to lead design initiatives aimed at optimizing user experiences both locally and globally. This role requires identifying and addressing pain points in the current product lifecycle using user-centered design principles. Key focus areas will include improving member onboarding and scheduling, conversion optimization (e.g., forms and patient education content), personalization (e.g., authentication, location-based experiences), messaging, and developing internal tools that support healthcare professionals in delivering multi-channel care experiences.

Key Responsibilities:

• Collaborate with internal teams to design user interfaces that improve the daily activities of healthcare professionals, patients, and internal stakeholders across web and mobile platforms.
• Identify pain points in the current user experience and partner with product teams to influence the overall product roadmap based on insights and data.
• Utilize design-thinking and problem-solving skills to enhance customer interactions and healthcare workflows.

• Create low, medium, and high-fidelity user flows and prototypes using Figma.
• Work closely with development teams to build, iterate, and refine design solutions, ensuring smooth execution and alignment with business goals.

• Advocate for accessibility and inclusive design in all product features, ensuring that products are usable by a diverse range of healthcare users.
• Present and defend design decisions confidently to stakeholders, ensuring alignment across teams.
• Partner with research teams to plan and execute both qualitative and quantitative user testing, ensuring data-driven decision-making.
• Contribute to the evolution and consistency of the company’s design system to support scalability across different healthcare products and platforms.

Required Qualifications:

• 5+ years of experience in UI/UX software design, preferably within healthcare technology or a related industry.
• Proficiency in Figma, Miro, Jira, Heap Analytics  
• Strong communication and teamwork skills, with the ability to work effectively with product managers, engineers, and other stakeholders.
• A passion for creating accessible and inclusive user experiences that meet the needs of diverse users in both technology focused and clinical settings.
• Demonstrated passion for high-quality design and attention to detail.

Preferred Qualifications:

• Experience creating or analyzing customer journey maps.
• Skills in Information Architecture or System Design.
• Exposure to project or product management methodologies.
• Experience with animation, motion design, or interactive elements.
• User research expertise or familiarity with conducting usability studies.
• Prior experience in healthcare technology or a strong interest in healthcare and patient outcomes.

This opportunity offers the chance to shape the future of healthcare in a culture where your ideas and contributions have a meaningful impact on the organization's future. You’ll be part of a supportive, collaborative, and diverse team, with competitive compensation and benefits that include generous PTO, paid family leave, comprehensive medical, dental, vision, and life insurance, as well as stock options.

Rezilient is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. We believe in building a diverse workforce and encourage individuals from all backgrounds to apply