Social Media Engagement Specialist
βThis is a fully remote position.Β
Job Description
Responsible for Social Media customer service and engagement on Twitter and Facebook pages as well as other social media platforms.Β Β To be successful you must have a passion for customer service and written communications.
Responsibilities:
- Effectively and accuratelyΒ engage with customer service inquiries via social media
- Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required
- Provide exceptional serviceΒ to all internal and external customers
- Adhere and contribute to defining processes that produce best-in-class social consumer engagement experiences, focusing on constant improvement and a value-based approach
- Utilize correct tools to efficiently manage aΒ number of often concurrent activities
- Provide thought leadership and insights to improving the process of reaching customers
- Ability to explore creative ways to successfully drive customer engagement which will lead to improved customer satisfactionΒ Β
Required Skills/ExperienceΒ
- 2+ yearsβ experience in retail or sales related profession
- High-level knowledge with social platforms
- Computer navigation and typing proficiency
- Strong reading comprehension and written communication skills
- Automotive industry experience preferredΒ
- Extensive expertise and knowledge of specific industry and job-related experience in lieu of educational requirements
- Position related experience 1+Β years experienceΒ with social platforms (forums, Facebook, twitterΒ etc.) at a personal/professional level
Required Education/Training/Certifications/Licenses
- Requires a Bachelorβs Degree
Additional Information
All candidates will successfully complete the required Drug Testing and Background Checks prior to the supplier confirming the acceptance of the assignment.
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