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Remote! Social Media Customer Engagement Specialist

Conexess Group
Contract
Remote
Marketing

Social Media Engagement Specialist

​This is a fully remote position.Β 

Job Description

Responsible for Social Media customer service and engagement on Twitter and Facebook pages as well as other social media platforms.Β Β To be successful you must have a passion for customer service and written communications.

Responsibilities:

  • Effectively and accuratelyΒ engage with customer service inquiries via social media
  • Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required
  • Provide exceptional serviceΒ to all internal and external customers
  • Adhere and contribute to defining processes that produce best-in-class social consumer engagement experiences, focusing on constant improvement and a value-based approach
  • Utilize correct tools to efficiently manage aΒ number of often concurrent activities
  • Provide thought leadership and insights to improving the process of reaching customers
  • Ability to explore creative ways to successfully drive customer engagement which will lead to improved customer satisfactionΒ Β 

Required Skills/ExperienceΒ 

  • 2+ years’ experience in retail or sales related profession
  • High-level knowledge with social platforms
  • Computer navigation and typing proficiency
  • Strong reading comprehension and written communication skills
  • Automotive industry experience preferredΒ 
  • Extensive expertise and knowledge of specific industry and job-related experience in lieu of educational requirements
  • Position related experience 1+Β years experienceΒ with social platforms (forums, Facebook, twitterΒ etc.) at a personal/professional level

Required Education/Training/Certifications/Licenses

  • Requires a Bachelor’s Degree

Additional Information

All candidates will successfully complete the required Drug Testing and Background Checks prior to the supplier confirming the acceptance of the assignment.

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