Senior DevOps Engineer

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable hospitality at scale, helping brands to do more with less, and making every guest feel like a regular.

As a Senior DevOps Engineer, reporting directly to the Engineering Manager for DevOps, you’ll play a pivotal role in enabling engineering teams across the organization, helping execute platform-wide initiatives to modernize and scale Olo’s infrastructure. You’ll consult with a diverse group of engineering teams to understand their specific challenges and help architect practical, efficient solutions to support performance, stability, and developer velocity.

As the Platform SME for Data Operations, you’ll be the go-to resource for supporting data management pipelines, tools, and projects. You’ll work with Development teams to review existing strategy, recommend solutions and provide input into architectural design and execution.

You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Do

• Act as a Platform SME for Data Operations, supporting Elasticsearch, NoSQL, BI, Data Science and data management projects.
• Contribute to architectural discussions with technical and organizational leadership groups.
• Take the lead on large/complex projects, including co-ordinating resources and communicating with internal stakeholders & team/departmental leadership.
• Partner with engineering teams on a project basis to understand complex business problems and architect and implement solutions.
• Solicit feedback from internal consumers across product and engineering teams to understand the challenges they face, and help design platform products that meet these customer needs.
• Collaborate with other Platform teams to build and continuously improve foundational platform offerings.
• Help define, document and implement platform-wide standards and best practices.
• Participate in an on-call rotation as escalation point/SME for service

What We'll Expect From You

• 5+ years experience in software engineering, devops, site reliability or similar role. 
• 1+ years experience in a hands-on technical leadership role
• Proficiency designing, building and managing services within a mature production environment, including production supporting pipelines and tooling
• Significant hands-on experience managing Elasticsearch clusters in production including capacity management, indexing strategy, and support of related applications and consumer teams
• Experience designing and implementing ETL pipelines and BI technologies (e.g. Snowflake/Databricks, Redshift)
• Experience recommending and implementing NoSQL technologies to solve for business problems (e.g. Mongo, Scylla, Cassandra) 
• Experience writing code in one or more modern programming languages.  (C#, Java, Ruby, Python, Javascript, Go)
• Experience working with containerization technologies in production (e.g. Docker, Kubernetes, ECR, ECS, EKS)

Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, on the 82nd floor of One World Trade Center.

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $125k-170k annually for a Senior I and $136k-185k annually for a Senior II, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.