Senior Salesforce CRM Strategy Consultant

Merkle, a dentsu company, powers the experience economy. For more than 35 years, we have put people at the heart of our approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.

We are looking for an experienced Salesforce CRM Consultant to join our team. You will lead Salesforce platform implementation projects, providing strategic guidance, business process consulting, and technology implementation expertise. Your main responsibilities will include managing client relationships, overseeing project documentation, and leading projects from launch to successful deployment. This is an excellent opportunity to work across multiple industries and create solutions that make a difference.

As a Platinum Salesforce Consulting Partner, Merkle boasts one of the largest cross-cloud teams, specializing in Salesforce Sales Cloud, Service Cloud, and Experience Cloud. Our focus is on helping brands use data and engage with customers at every stage of their journey. We foster a collaborative environment, with an emphasis on technology and an employee-centric culture. You will report to Senior Director, Salesforce CX Practice.

Responsibilities:

• Lead the implementation of Salesforce platform projects
• Provide strategic guidance for our clients, offering guidance on applying Salesforce to meet their needs and ensuring comprehensive solutions and roadmaps, business process consulting, and technology expertise
• Define solutions and establish architecture
• Establish and manage governance and program management office processes to oversee solution delivery, deliverables, schedules, resources, and costs
• Manage team goals and performance
• Identify and address problem areas, develop corrective action and mitigation plans, and lead successful resolution
• Contribute to the pre-sales process
• Mentor junior consultant resources

• Experience with multiple implementations of the Salesforce platform (core)
• Minimum of 5 years of experience implementing IT solutions in a consulting capacity
• 2+ years of experience with Salesforce platform (core) and 3 years of team leadership experience
• 5 years of experience implementing software development lifecycle processes
• Preferred certifications: Sales Cloud Consultant, Service Cloud Consultant, Salesforce Platform App Builder, Salesforce Administrator

The anticipated salary range for this position is $78,000-$126,500. Salary is based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com

#LI-RL1 #LI-Remote

This is a remote role.

About dentsu

Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in more than 110 markets, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Dentsu, Innovating to Impact.

Find out more:

https://www.dentsu.com/

https://www.group.dentsu.com/en/

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.