ServiceNow Business system analyst: W2

About us:

HARAMAIN SYSTEMS INC. is an innovative technology solutions provider that specializes in advancing the digital landscape for businesses across different sectors. We are a team of seasoned experts committed to transforming IT services and empowering our clients to meet their business needs.

The Opportunity:

As a ServiceNow Business Systems Analyst (W2) with mid-level experience at HARAMAIN SYSTEMS INC., you will have the unique opportunity to help shape and deliver mission-critical solutions to our clients. You will play a crucial role in defining and enhancing system functionality, thereby contributing to the successful implementation of ServiceNow platforms.

Job Responsibilities:

• Perform detailed analysis of business processes and requirements to produce custom applications using ServiceNow.
• Identify areas where ServiceNow can enhance functionality and efficiency, proposing effective technical solutions.
• Collaborate closely with stakeholders and teams to translate business needs into system requirements and design specifications.
• Responsible for ongoing system configuration, testing, and debugging to ensure optimal performance.
• Maintain updated technical documentation including configuration specifics, process flow diagrams, and troubleshooting guides.

Desired Qualifications:

• A Bachelor's degree in Computer Science or a related field, or equivalent work experience.
• Previous experience as a ServiceNow Analyst, with proven ability to manage the configuration, implementation, and maintenance of the ServiceNow platform.
• Strong understanding of IT Business processes with solid analytical problem-solving skills.
• Excellent communication skills, both written and verbal.
• Certification as a ServiceNow System Administrator or Implementation Specialist.

Nice-to-Haves:

• Experience with ITIL and Agile methodologies.
• Familiarity with JavaScript and related client and server-side technologies.
• Additional certifications in ServiceNow modules like ITSM, ITOM, HR, or Customer Service Management.
• Experience in cross-functional project management.
• Ability to handle pressure and meet tight deadlines.