Support Engineer, Scan Data
PARHi there! Have you noticed that the restaurant industry is changing?
We are PAR and our purpose is:
To deliver solutions that connect people to the restaurants, meals, and moments they love.
At PAR Technology, our relentless drive for innovation and unwavering commitment to customer success are at the heart of everything we do. We lead the restaurant and retail industries by ensuring that our products—from point of sale systems to loyalty programs, digital ordering, restaurant operations solutions, payment services, and hardware—work "better together." This unified approach, fueled by over 40 years of experience, amplifies our ambition to not just meet but exceed the evolving needs of our global clientele. By optimizing integrations into all leading restaurant solutions, we're not just creating technology; we're crafting a future where operations are streamlined, experiences are enhanced, and every interaction is an opportunity for growth.
Position Description:
We are seeking a skilled and proactive Support Engineer Scan Data with expertise in Node.js and intermediate SQL to join our team. The ideal candidate will be responsible for managing the day-to-day operations of our scan data processes, submitting files, correcting errors, and ensuring the smooth running of our systems. Proficiency in Python is a plus.
Position Location:
Remote, United States
Reports To:
Director, Support and Compliance
What We’re Looking For:
Entrees (Requirements):
- Bachelor’s degree in computer science, Information Technology, Engineering, or a related field; or equivalent experience.
- Proven experience as a Support Engineer or in a similar operational role, with a focus on scan data solutions or similar systems.
- Experience with Node.js development and intermediate SQL.
- Proficiency in Node.js for developing and maintaining applications and scripts for scan data processes.
- Intermediate SQL skills for querying and updating data, specifically for scan data.
- Familiarity with SFTP, POS systems, and data processing workflows.
- Basic understanding of Python is a plus.
- Excellent documentation skills with a keen eye for detail.
- Ability to create clear and concise technical documents, user manuals, and procedural guides specific to scan data operations.
- Strong problem-solving abilities and attention to detail.
Unleash your potential: What you will be doing and owning:
- Oversee and manage week-over-week and day-over-day scan data processes to ensure the timely submission and processing of data files.
- Monitor system performance and respond to issues promptly to maintain smooth operations.
- Other operational tasks as assigned by management.
- Submit and manage scan data files, ensuring accuracy and completeness.
- Identify, diagnose, and correct errors in file submissions and data processing.
- Perform regular maintenance tasks to ensure the reliability and performance of scan data systems.
- Troubleshoot and resolve technical issues related to Node.js applications and SQL databases used in scan data processing.
- Develop and maintain scripts and tools using Node.js to automate routine tasks and improve operational efficiency for scan data processes.
- Utilize intermediate SQL skills to manage and query databases effectively, ensuring accurate scan data handling.
- Python knowledge is a plus for additional scripting and automation tasks.
- Document all operational procedures, error corrections, and maintenance activities meticulously.
- Maintain detailed records of system configurations, changes, and troubleshooting steps specific to scan data operations.
- Work closely with other technical staff, third parties, support teams, and clients to address technical issues and requirements related to scan data.
- Communicate effectively with stakeholders to provide updates and gather feedback on scan data processes.
Interview Process:
- Interview #1: Phone Screen with Talent Acquisition Team
- Interview #2: Video interview with the Hiring Manager (via MS Teams)
- Interview #3: Video interview with the Team (via MS Teams)
Compensation:
The base salary range for this position is $93,000 to $120,000 USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.
Perks and Benefits Hot Off the Grill:
- Unlimited PTO (Exempt Employees)
- 3+ weeks/ year of Vacation/ PTO (Non-exempt Employees)
- Healthcare Benefits
- Fitness/ Wellness Reimbursement ($300/year)
- Internet Stipend (Remote employees)
- Employee Stock Purchase Program
- 401k Match
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.