Virtual Call Center Agent

Job description - This is a fully remote work from home seasonal position! 

Seasonal Virtual Call Center Agent

Are you interested in becoming an integral part of a virtual - work-from-home FAMILY and making a true difference in people’s lives? Do you love working with people and helping make their experience the best possible (no matter how big or small)? Are you excited to get up and start your day every morning working from home with your tea or coffee and enjoy spending time with happy people like you? If you answered yes to all three questions, this position may be for you.
We represent many clients and love providing cross-training opportunities! We are looking for Seasonal Virtual Call Center Agent. If you’re looking for a position with a successful business and want the opportunity for personal growth and upward mobility, then come join our team at Leading Edge Connections!
The old way of doing contact center work is outdated, and it's time to make a move to the future and the leading edge of what's next.

How?
LEC provides a new way to leverage technology, a new way to experience work, a new type of client networking, and a culture that truly is *FOR The People*. Leading Edge Connections, LLC. is a full-service virtual Customer Experience & Sales transformation company built for the NOW. We help clients with sales, customer service inquiries, order status assistance and help troubleshooting customer portals. 

Minimum Requirements:

• 1 year of call center experience (sales or customer service)
• Must have your own computer (desktop or laptop with a 4-core processor) with webcam -
  • NO CHROMEBOOKS, Ipads/Tablets OR Macbooks 
• ** Must have a wired USB headset with a microphone ** (Please use this in your interview)
• Reliable and dependable
• Experience with data entry and word processing is required
• Must be able to work in a fast-paced position with attention to detail and accuracy
• Must possess basic computer knowledge
• Team oriented with a positive, “can do” attitude
• Fluent in writing, reading & speaking English

Qualifications:

• 2 Monitors/Screens- required for most projects
• Two years or more experience in a call center environment (sales or customer service)
• Experience in Salesforce, Hubspot or other CRM, DialPad is a definite plus

Responsibilities include but are not limited to:

• Taking inbound calls and making outbound calls to customers daily
• Being on time each day and having strong communication with your LEC contacts
• Providing customer service with empathy and care
• Ensure client needs are met

Job Type: Full-time

Salary: $14-15 per hour

Schedule:

• Monday to Saturday: 10 AM - 10 PM Central (11 AM-11 PM EST)
• Sunday: 12 PM - 5 PM Central (1 PM-6 PM EST)
• 1-week of Training M - F: 8 AM - 4 PM Central (9 AM-5 PM EST)
• Seasonal Role: most likely through the Holiday season ending in January 

Experience:

• Call center: 1 year (Required)

Work Location: Remote