ASL-VRI Full-Time/Part-Time (Cherry Hill, NJ Call Center)

Join CyraCom in our mission to facilitate communication access among the Deaf and hearing communities.  Our video remote interpreters bridge language barriers between people who need it most, when they need it most. At CyraCom, your work makes a difference for people around the US each day, as you work with a team of diverse and passionate professionals to contribute to our mission: providing greater access to people who need language support.

What You’ll Be Doing

As an RID-certified American Sign Language employee interpreter, you will use sign language, spoken English, cultural mediation, and knowledge about visual accessibility to provide accurate meaning-for-meaning interpretation. You will be working via video and helping our hearing clients and their Deaf or Hard-of-Hearing patients or customers to communicate. 

Specific Responsibilities:

• Provide interpreting and/or transliterating services for Deaf/Hard-of-Hearing consumers and hearing consumers primarily in the healthcare environment
• Facilitate communication through the use of American Sign Language, spoken English, cultural mediation, and knowledge about accessibility
• Keep all medical information strictly confidential
• Follow the NAD-RID Professional Code of Conduct (http://www.rid.org/coe.html)
• Render the message faithfully, always conveying the content and spirit of the speaker, using the language most readily understood by the person(s) being served
• Never counsel, advise, or interject personal opinions into interpreted situations
• Accept assignments using discretion with regard to skill, setting, and the consumers involved
• Function in a manner appropriate to each interpreted situation, demonstrating professional appearance, conduct, and promptness
• Strive to further knowledge and skills through participation in workshops, professional meetings, interaction with professional colleagues, and reading of current literature in the field
• Strive to maintain high professional standards by virtue of professional membership, certification, and ethical practices

Minimum Qualifications:

• Complete proficiency in ASL
• Valid certification from the Registry of Interpreters for the Deaf (RID)
• Knowledge of the NAD-RID Professional Code of Conduct
• Self-motivated with good customer service skills
• Able to work well with minimal supervision
• Good judgment and problem-solving abilities
• Strong attention to detail
• Ability to plan ahead and maintain a flexible work schedule
• Strong coaching, development and communication skills
• Experience using MS Office and other related software and systems (e.g., Internet and Intranet applications)

Ideally you will also have:

• Medical interpretation experience

Working Conditions:

Work Location: This position will be located at our Cherry Hill, NJ CyraCom Call Center in the continental United States. No relocation is available for this position.

Physical Demands: Requires sitting for extended periods of time.

Occasional lifting and carrying of material weighing up to 30 pounds may be required.

Equipment Operated: Hardware is provided by CyraCom International

Potential Hazards: None

Duties not listed in this position description may be required of the employee at the discretion of management. The incumbent may delegate all or any of their duties to qualified personnel; however, such delegation does not relieve them of overall responsibility and accountability for the successful conduct of those duties.

Why CyraCom?

You will be joining the leading provider of language interpretation services in a fast-growing and exciting industry!  We offer stability with full-time and part-time work schedules, competitive wages, and a generous benefits package. You will experience camaraderie and ongoing support while working with us.  Answer the call, become a video interpreter with CyraCom!

We Offer  

• Sign on bonus Full-Time $3,000.00/Part-Time $1,500.00
• RID Renewal annual reimbursement
• CEU annual reimbursement (4-year cycle)
• Competitive wages and generous benefits package
• Overtime pay and merit-based increases
• Internal promotion opportunities
• A diverse, inclusive, and supportive environment

Benefits & Compensation Highlights

CyraCom provides a generous menu of benefits from which you can pick and choose what is best for you and your family, including Medical, Rx, Dental, Vision, Life, AD&D, Disability, 401(k), Paid Time Off, Employee Assistance, Employee Referral Program, Tuition Reimbursement, and professional development. CyraCom also provides competitive salaries. All employees are eligible for the same group benefit plans, regardless of role or department. Benefits information is posted on the HR Intranet/Benefits pages, by country. The starting pay rate for this role is $38/hour. A shift differential is available for certain evening/overnight hours.

Equal Opportunity Employer

CyraCom International, Inc.’s success is driven by the advantage created by the collective efforts of its employees, and is dependent upon a diverse, inclusive environment that embraces change, new ideas, respect for the individual and fosters an equal opportunity for success. We have zero tolerance for discrimination, intimidation or harassment of any kind. CyraCom International, Inc. is an equal opportunity employer. CyraCom International, Inc. maintains a drug-free workplace.