MobilityWorks, serves the disabled community with wheelchair accessible minivans, full-size vans with lifts, as well as commercial fleet vehicles. Our mission is to provide wheelchair users with the mobility, independence, and personal freedom they desire. Keep reading to see how you can join the team leading this effort!
We are seeking a Client Care Center Representative. We provide a great work-life balance with regular business hours so you can be home spending time with family or doing what you love most! BE THERE- MobilityWorks believes that every team member is an important part of the MobilityWorks team, and we value the skills, efforts, and contributions made by each member of our team. We believe in our mission and make every effort to live our core values.
Essential Job Functions and Duties:
- Ability to thrive in a fast-paced, high volume call environment.
- Develop rapport quickly with clientele to determine need.
- Manage inbound and outbound appointments, internet leads, and internally generated customer opportunities.
- Answer incoming calls from queue in a professional and courteous manner.
- Foster a team environment by creating and maintaining a positive relationships with peers, clients and general managers.
- Promptly and accurately enter all customer inquiry data into CRM software.
- Other duties may be assigned.
- Adhere to all company policies and procedures, OSHA and other safety regulations, and all state mandated regulations.
- Comply with MW’s Core Values at all times (LOVE IT).
- Complete other duties as assigned.
Position Qualifications and Entrance Requirements:
- At least 2-3 years of call center, inside sales or telemarketing experience, particularly in a fast-paced environment. Familiarity in an automotive call center is not required, but helpful.
- Highly effective communication skills with a compelling phone presence.
- Strong customer service mentality.
- Warm and friendly demeanor.
- Good energy with a positive attitude.
- Proficient with Customer Relationship Management software and integrated phone systems.
- Solid verbal, written, and interpersonal communication skills are required.
- Ability to complete multiple tasks simultaneously is required.
- Candidates must successfully complete criminal and motor vehicle background check and pre-employment drug screening.
- Bilingual a plus!