Call Center Agent

We are seeking to empower a highly motivated, goal focused, customer-oriented team member for the role of Call Center Agent.  Our company is about our people and our culture, propelling us forward as a leading provider of self-storage solutions with a strong commitment to diversity and growth. As a Call Center Agent, you will play a crucial role in managing day-to-day operations, ensuring exceptional customer service, and contributing to the overall success of the organization. Do you share NSA Storage core values of Compassion, Humility, Accountability, and Integrity? If you just thought, “I got this” then read on! 

Job Overview: As a Call Center Agent your responsibilities may include, but are not limited to the following:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns 
• De-escalate situations involving dissatisfied customers, offering patient assistance, support and resolution for a great customer experience 
• Review customer or client accounts, providing updates and information about billing, insurance offered, set up rentals, reservations and quotes 
• Escalate calls to EA’s when needed if you cannot resolve the issue or ask for help in agent chat groups 
• Work your scheduled shifts and a minimum of 37.5 hours a week 
• Flexibility to move your schedule when needed to meet call volumes/ability to work any shift/any time 

Qualifications: 

• Verbal communication  
• Active listening 
• Attention to Detail 
• Dependable and Reliable 
• Customer focus on resolving issues with outstanding customer service 
• Maintain above 90% quality scores and Customer satisfaction scores 
• Professionalism 
• Multi-tasking 
• Learn various company system and be able to maneuver them effectively 
• Ability to handle a high volume of calls with minimal degrees of questions and concerns 
• Over the age of 18 
• Minimum of a 2-year degree from an accredited college or 2 years work experience as a call center representative