Responsibilities
Responsible for ongoing day-to-day client relationship management on assigned accounts
Oversee the performance, development, and management of direct reports
Build strong relationships across internal departments and external partners
Manage all aspects of technical and creative projects, including project planning, fact -finding, execution, timing, functionality, troubleshooting, quality, and cost
Provide problem recognition, research, isolation, and resolution steps
Work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams
Lead client calls, manage status reports, and provide meeting minutes.
Train new team members and current team members on product and processes, be able to provide client- facing training as necessary.
Proactively provide thought leadership, tactical solutions, and process improvements to both internal and external stakeholders.
Requirements
Excellent project management and communication skills
Advertising industry knowledge, commitment to client service
Detail-oriented with strong troubleshooting, analytical, and problem-solving abilities
Strong interpersonal skills, ability to work with cross-functional teams
Ability to thrive in a fast-paced, changing environment
Must be available for a flexible work schedule to accommodate clients on advertising deadlines
Must possess a strong work ethic, be self-motivated, and have a team player mentality
Must be thoroughly computer literate and able to learn new software and applications quickly
Some travel
BrandMuscle requires all team members to either receive a COVID-19 vaccination or to test and mask appropriately to protect themselves and other team members if interacting with coworkers, clients or vendors
Experience