Director, Continuous Improvement

Henkels & McCoy West works closely with clients from diverse markets to build enduring partnerships throughout the Western United States. Our team of seasoned professionals designs, builds, manages, and maintains critical and sustainable infrastructure for the power, oil & gas pipeline, gas distribution, and communications industries. Building on a 100-year legacy of performance and service to utility, commercial, industrial, and government clients, H&M West brings together extensive knowledge and innovation to deliver infrastructure construction solutions that meet future energy needs today.   

H&M West is a purpose-driven company. Our core values guide our strategy, performance, and culture. We believe in maintaining an environment where team members can make an impact, grow, and thrive. A place where they find meaning and purpose in doing the important work of ensuring communities have the vital energy, light, and communications to prosper. Our culture is inclusive and welcoming. Our teams are empowered with abundant training, tools, and opportunities to follow their curiosity and ambitions. Everyone has an equal chance to advance. Everyone is supported, respected, and challenged to be their best. We’re always looking for talented and dedicated people to join us and love where they work.

Reporting to the Executive Vice President of Operations for MasTec West with a strong matrix relationship to the SVP of Finance and SVP Operations and will be a key member of the senior MasTec West leadership team.  Lead the development and implementation of strategies, processes, and initiatives to optimize our operations, enhance service delivery, and maximize outcomes for our clients and employees. The Director will be an experienced business leader who can effectively communicate/collaborate at all organizational levels, inspiring a shared vision and clearly linking key strategic themes in aspects of our business and driving an aligned agenda. 

• Know/understand the business and its challenges; provide counsel & drive action to develop and implement a comprehensive continuous improvement framework aligned with the organization's mission, vision, and strategic goals.
• Lead training and improvement teams as well as cross-functional teams to identify areas for improvement, analyze processes, and develop action plans to enhance efficiency, effectiveness, and quality.
• Establish key performance indicators (KPIs)/scorecard and metrics to measure progress, track performance, and drive accountability and business improvement across the organization.
• Oversee and/or conduct regular reviews and assessments of programs, services, and operations to identify opportunities for innovation and optimization.
• Collaborate with departmental leaders to streamline workflows, eliminate waste, and standardize best practices across the organization.
• Champion a culture of continuous improvement and innovation through the Senior Leadership Council (SLC) and reviews and planning. 
• Monitor and evaluate the impact of continuous improvement initiatives, making adjustments as needed to ensure alignment with organizational goals and objectives to include Monthly Governance and standard measures of Safety/Quality/Talent Development/Profitability.
• Prepare reports, presentations, and recommendations for senior leadership and the SLC on the progress and outcomes of continuous improvement efforts. Report/publish/communicate
• Engineer end to end process ownership aimed at clearly defined RACI accountabilities including measurable operational controls to drive incremental, sustained continuous improvement. Report on same.
• Serve as a thought leader and advocate for continuous improvement within the organization. Partner with leadership to share and drive best practices across the organization.  Serve as subject matter expert. 
• Build the team/focus on talent– assist partners in identifying, developing, coaching & mentoring talent; build capable West teams, empowered to build & execute a focused agenda; plan for succession

IDEAL SKILLS & EXPERIENCE

• 5+ years of relevant industry experience in process improvement, engineering, operations, organizational development or related fields with at least two (2) years in an influential leadership role.
• BS in Business, Engineering, Construction Mgt and/or related field highly desirable; professional training, certification and/or experience with Lean, Six Sigma or Lean Six Sigma or other process improvement fundamentals.
• Proven track record of successfully leading and managing continuous improvement initiatives in complex organizations.
• Strong analytical skills and the ability to think strategically, identify opportunities, and develop innovative solutions to enhance organizational performance.
• Excellent project management skills, with the ability to prioritize competing demands, manage resources effectively, and drive results.
• Exceptional interpersonal and communication skills, with the ability to build consensus, influence stakeholders, and inspire teams to embrace change.
• Demonstrated ability to develop, analyze & interpret data, driving thoughtful recommendations & action
• Demonstrated organizational development experience – aligning structure, people, & processes; managing transformational change.
• Demonstrated ability to hire, inspire, lead & develop talent.

KEY COMPETENCIES

• Drive Vision & Purpose – Paint a compelling picture of the vision and strategy that motivates others to action
• Collaborate (Plan & Align, Influence) – Build partnerships & work collaboratively w/others to meet shared objectives
• Customer Focus – Build strong customer relationships & deliver customer-centric solutions
• Instill Trust (& Exhibit Courage) – Gain the confidence & trust of others through honesty, integrity & authenticity
• Organizational Savvy – Maneuver comfortably through complex policy, process, & people-related org dynamics
• Drive Engagement – Create a climate where people are motivated to do their best & help the org win
• Manage Ambiguity – Operate effectively, even when things are not certain, or the way forward is not clear
• Manage Conflict – Handle conflict effectively, with minimum noise
• Action Oriented – Take on new opportunities & tough challenges w/a sense of urgency, high energy & enthusiasm
• Drive Results – Consistently achieve results, even under tough circumstances
• Decision Quality – Make good & timely decisions that keep the organization moving forward
• Ensure Accountability – Holding self & others accountable to meet commitments

Wage Range: 

$150,000 - $200,000/annually

Benefits: 

Full-time employees are eligible to participate in our benefit plan which includes the following: 

• 401(k) Plan
• Employee Stock Purchase Plan
• Health, Dental, & Vision Insurance
• Voluntary Life Insurance
• Voluntary Short Term & Long-Term Disability
• Paid time off

  Henkels & McCoy West, LLC. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.