Director, Underwriting Operations - MSI

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.

Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better.

As an Underwriting Leader, you will be responsible for managing a team of underwriting analyst, supporting the underwriting process, and ensuring the accuracy and integrity of submission data. You will support underwriting decision-making, develop and maintain efficient processes, and provide mentorship to junior team members. This role also involves collaborating with agents, senior underwriters, participating in underwriting audits, and contributing to the development of underwriting guidelines and strategies.

Key Responsibilities:

• Manage and Lead the Team: Supervise and mentor a team of Underwriting Analysts, ensuring consistent performance, professional growth, and development.
• Support Underwriting Decision-Making: Assist underwriters in assessing and evaluating risks, ensuring alignment with company guidelines and industry standards.
• Ensure Data Accuracy: Oversee the accuracy of submission data and develop processes to maintain data integrity across all underwriting activities.
• Process Development: Create and implement underwriting procedures and best practices to enhance operational efficiency and effectiveness.
• Mentoring and Training: Provide guidance, training, and mentorship to junior Underwriting Analysts to enhance their skills and knowledge.
• Underwriting Audits: Participate in and support internal and external underwriting audits, ensuring compliance with regulatory requirements and company policies.

Qualifications:

• Education: Bachelor's degree in Business,
• Experience: Minimum of 5 years of underwriting commercial property or casualty business,  with at least 2 years in a supervisory or managerial role.
• Skills and Abilities:
  • Strong understanding of underwriting principles, practices, and guidelines.
  • Excellent analytical and decision-making skills, with a keen attention to detail.
  • Proven ability to manage and mentor a team, fostering a positive and productive work environment.
  • Effective communication and interpersonal skills, with the ability to interact professionally with internal teams and external agents.
  • Strong organizational skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in underwriting software and tools, as well as Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred Qualifications:

• Experience in commercial underwriting.
• Familiarity with data analysis tools and techniques.
• Experience in process improvement and optimization.

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IMPORTANT NOTICE:
This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.

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