Implementation Specialist II - Nursing License required

POSITION SUMMARY: The Implementation Specialist promotes DSS Inc.s mission by providing the highest level of care and training to our clients. Supports and trains our clients in various situations related to the learning and use of our products and services.

An RN or LPN license is required. 

DUTIES AND RESPONSIBILITIES:

Essential Duties:

• Travel approximately 36 weeks per year to include weekends and holidays when necessary while abiding by DSS Employee Expense Compliance Agreement
• Creation and delivery of Training Plans, Syllabi, Web Based Presentations and Training Materials
• Provide on-site, in person training in both classroom settings and one on one mentoring formats
• Provide on-site support during customer Go Live
• Delivers product demonstrations to potential or existing clients as well as internal staff
• Submits signed, on-site certification documents upon completion of training
• Reviews application set up with appropriate staff

Other Duties:

• Responsible for verbal and written communication with clients and documentation of work activities and work processes
• Participates in internal and external Site Kick Off calls
• Attends Scrum Calls, Sprint Planning Sessions, Core Team Meetings, Development Planning Meetings as directed
• Participates in Quality Assurance Testing and troubleshooting of product
• Assists Documentation Department in the creation of Product Manuals
• Gathers requirements for workflow process and is involved with the configuration of application
• Works on Home Based Assignments when not on the road as given by the Training Manager or Director
• Cross train on other products as assigned by Training Director
• Abides by policies set forth in DSS and Departmental Handbook including Timesheet and Expense submissions

SECURITY AND PRIVACY DUTIES AND RESPONSIBILITIES

• Individuals working for DSS will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.

QUALIFICATIONS:

Skills:

• Required:
  • Prior EMR / EHR implementation
  • Skilled in client process and training activities with 100% client focus and strong commitment to following up on client issues until resolution
  • Ability to identify the importance or impact of issues and situations occurring within a clients workflow process and takes appropriate actions to suggest or introduce alternative processes or resolutions (i.e. workflow process consulting)
  • Ability to effectively organize time while identifying barriers to progress, proposing solutions and setting priorities
  • Excellent listening skills and clear and concise presentation skills
  • Proficient in Microsoft Office Products (Word, Excel, PPT)
  • Aptitude for understanding technical processes and the ability to learn new software as needed
  • Hands on implementation experience in a hospital or clinical setting
• Desired:
  • Knowledge of Camtasia, Articulate, Captivate or other authoring tools
  • E-Learning development
  • Fluent in the terminology used in the technical specialty that the product has been designed to support.

Education:

Required:

• Bachelors degree
• Equivalent experience or combination of education and experience considered

Desired:

• Professional training in a medical discipline

Certification(s), Licenses:

• Required:

  • An RN or LPN License is required. 

  Desired:
  • Training Focused Certifications

Years of experience in a similar role:

• Required:
  • 3+ years prior software implementation experience
• Desired:
  • Prior VA or commercial Implementation experience

PHYSICAL DEMANDS: