IT Manager - Linux Engineering

Enterprise Mobility is the world’s largest car rental operator and an industry leader in mobility and technology. We’re one of the top global travel companies, ranking ahead of many airlines and most cruise lines and hotels. And no matter what transportation challenges our customers face, we have an innovative solution.

We operate the Enterprise Rent-A-Car National Car Rental and Alamo Rent A Car brands via more than 10,000 fully staffed neighborhood and airport offices, including franchisee branches, in over 90 countries and territories.

Through this robust global network, we operate a fleet of over 2.3 million vehicles and provide a comprehensive portfolio of transportation solutions, including car rental, carsharing, vanpooling, car sales, truck rental, vehicle-subscription and affiliated fleet management services. As a total mobility provider, we serve the needs of a wide variety of customers, businesses, government agencies and organizations every day.

At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths.

As an Enterprise Mobility team member, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

This position is open to candidates who wish to work from home (WFH). Team members who choose virtual / remote work should have an adequate space to serve as their home office.  #LI-REMOTE

Joining our team as an IT Manager offers an exciting opportunity to lead and oversee the 24/7 support of our Linux operating systems. Our team thrives on a strong foundation of Linux system administration, driven by a passion for technology and excellence in leadership. As the IT Manager, you will be at the helm of our Linux engineering team, ensuring the reliability, performance, and security of our Linux-based systems. This role is not only about technical expertise but also about strategic leadership, where you will develop and execute plans to optimize compute infrastructure operations in alignment with organizational goals. You'll foster a culture of excellence, accountability, and collaboration, mentoring a dedicated team of IT professionals. Your proactive approach to managing complex IT environments, coupled with your ability to lead critical incident resolution and drive continuous improvement initiatives, will be pivotal in enhancing our service delivery and mitigating risks. Joining us means being part of a dynamic team where your contributions will have a significant impact on our technology landscape. 

Key Responsibilities: 

• Strategic Leadership: 
  • Develop and execute strategic plans to optimize the performance and efficiency of compute infrastructure operations.
  • Collaborate with senior management to align IT operations with organizational goals and objectives.
  • Drive continuous improvement initiatives to enhance service delivery, streamline processes, and mitigate risks. 

• Team Management: 
  • Lead and mentor a team of IT professionals responsible for 24/7 support of compute infrastructure.
  • Foster a culture of excellence, accountability, and collaboration within the IT operations team.
  • Provide guidance, coaching, and professional development opportunities to team members. 
• Incident and Problem Management:
  • Establish and enforce incident management processes to minimize downtime and service disruptions.
  • Lead the resolution of critical incidents, coordinating cross-functional teams to restore services expediently.
  • Conduct thorough root cause analysis of incidents and implement preventive measures to avoid recurrence. 

This is an exciting opportunity to join one of our operations teams that helps to keep our environment up and running every single day. In this role, you will have the opportunity to build and develop a team of talented professionals while optimizing the performance of our infrastructure operations.   

Equal Opportunity Employer/Disability/Veterans

Required:

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• 6+ years of related experience 
• Professional IT experience in a leadership or management role   
• Proficiency in administering and maintaining the Linux operating systems. 
• Experience with virtualization technologies such as VMware, Nutanix, or Azure Stack 
• Strong knowledge of ITIL frameworks, incident management, and IT service management best practices. 
• Strong communication skills with the ability to articulate technical concepts to non-technical stakeholders. 
• Excellent problem-solving and decision-making abilities, especially in high-pressure situations. 
• Ability to prioritize tasks, delegate responsibilities, and manage multiple projects simultaneously. 
• Experience in performance management, coaching, and professional development of team members. 
• Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve common objectives. 
• Excellent leadership, communication, and interpersonal skills. 
• Ability to work flexible hours and participate in on-call rotations as needed. 
• Willingness to travel occasionally for business meetings, conferences, or training sessions. 
• Proven track record of maintaining confidentiality and handling sensitive information with integrity. 
• Must be committed to incorporating security into all decisions and daily job responsibilities

Preferred:

• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
• Experience running IT support and triage teams 
• Understanding of cybersecurity principles and best practices related to system hardening, access control, and vulnerability management. 
• Proven track record of effectively leading and managing a team of system administrators or IT operations professionals. 
• Experience with cloud platforms (AWS, Azure, GCP) and hybrid cloud environments. 
• Working knowledge with containerization technologies (e.g., OpenShift, Docker, Kubernetes). 
• Working knowledge of Middleware applications (e.g., WebLogic, Tomcat, Tuxedo). 
• Relevant certifications (e.g., RHCE, LPIC, CompTIA Linux+). 
• ITIL Foundation certification or higher is preferred.