Hansen Physical Therapy in Rapid City, SD is looking for one patient services call center representative (remote) to join our 4 person strong team. We are looking for a Patient Services Specialist to serve as a point of contact for patients with questions about their patient balances. You will be communicating with patients via phone and e-mail and providing exemplary service each step of the way.We are located on 50 Minnesota St Suite 2. Our ideal candidate is a self-starter, ambitious, and hard-working.
This is fully remote work from home position. If you have a strong dermatology medical billing or coding background, please apply! We have many roles opening these next few weeks.
Benefits
- We offer many great benefits, including free early access to your pay through Homebase.
- Fully remote work from home position
- Health benefits for employees – we cover 90% of the cost!
- Collaborative and rewarding environment
Responsibilities
- Handle a heavy phone volume across all our clients, answering calls and emails from patients, explaining their patient responsibility, taking payments etc.
- Identify billing issues and solve underlying issues with claims. Escalate issues to the right team members on the billing team
- Collect payments over the phone where applicable
- Provide exemplary customer service
Qualifications
- Familiarity with medical billing concepts is a MUST. Applicants with no medical billing experience will not be considered for this role.
- BONUS: experience working in dermatology
- A successful candidate must understand in detail how medical insurance works and possess a knack for diagnosing and reviewing claims-related issues.
- Strong computer skills, excellent typing skills and ability to learn new Practice Management systems. Experience with Modernizing Medicine is a plus but not required.
- Excellent customer service skills and pleasant demeanor
- Ability to multitask and keep calm under pressure
We are looking forward to reading your application.