Job Summary
Sitel Group® is looking for a Project Manager for PMO that has a clear understanding of what it takes to deliver the mission and objective of the Project, while delivering the stakeholders unique vision of CX and brand value. The Project Manager is responsible for leading a project from initiation to handover, this includes planning, execution, managing resources, scope management, and risk control.
Job Responsibilities
- Planning what work needs to be done, when and who’s going to do it
- Assessing risk and managing mitigating actions
- Ensuring the deliverables are executed to the right standard
- Motivating a team of people involved in the project
- Coordinating deliverables with Project Team members
- Ensuring the project is running on time and to budget
- Managing changes to the project as and when necessary
- Ensuring the project delivers the expected outcomes and benefits
Skills/Knowledge/Abilities
- Ability to independently manage multiple projects, prioritize multiple conflicting priorities
- Ability to collaborate and have the willingness to work with team members, coach, share skills and methods
- Strong organization, analytical and problem-solving skills
- Excellent verbal and written communication
- Knowledge of agile methodology, techniques and frameworks such as Scrum or Kanban to deliver solutions
- Must be able to take initiative and have strong follow-up and follow-through skills
Experience Target
- Managing projects
- Managing teams within projects
- Experience in outsourcing environment, preferred
- Working with key decision makers
Tools and Applications
- MS Office, Project Management Tools (example: Smartsheet)
Education
- A four-year degree or equivalent combination of education and experience
Learn, Lead & Grow at Sitel Group®
We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
- GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
- BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
- WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
- GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
- MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.
As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.