Remote Call Center Representative

TicketNetwork, Inc., is a high-tech leader in the ticketing industry. Founded in 2002, TicketNetwork hosts a leading online exchange with over $5.5 billion in ticket inventory. We power a vast network of websites that enable buyers and sellers to exchange tickets to thousands of events.

We are currently seeking a Full-Time, Contact Center Associate. The Contact Center Associate is a Contact Center service position, tasked with fielding sales calls, support calls, website chats, and emails from customers, sellers, and site owners. In addition to initial triage, agents are tasked with elevated responsibilities and assignments such as following-up on complex order issues, handling escalated calls, website chats, and emails from customers, sellers, and site-owners.

This position requires employees to act as the intermediary line of contact between customer and seller support inquiries via phone calls, chats, and emails and ensuring relevant order, event, and delivery information has been communicated to all relevant parties.

Responsibilities:

• Fielding inbound support calls and emails, with the intent of resolving all first level support.
• Contacting supplying teams via telephone to discuss and confirm delivery details, and updates.
• Relaying delivery information to clients.
• Acting as a liaison via internal chats and email communications between retail clients and the Fulfillment Team.
• Fields inbound support calls for partner sites.
• Troubleshooting and answering general questions related to client ticket requests.
• Contacts Broker partners via telephone to discuss and confirm delivery details, and updates.
• Coordinates delivery updates with clients.
• Communicates with other internal departments as necessary.

Required Experience:

• At least one year of experience working in a high volume call center job.
• At least one year of experience in a professional customer service position

Education:

• H.S. Diploma or equivalent required

Work Schedule Available:

• Mon, Thurs, Fri, Sat: 12-9 PM EST and Wed: 10-7 PM EST.

• Tues and Wed: 1-10 PM EST, Thurs, Fri and Sat: 3 PM - 12 AM EST.

• Mon, Tues, Wed, Fri, Sat 12 PM - 9 PM EST.

• Please note that you must commit to three weeks of remote training at the start of your employment. Training hours are Monday - Friday 10:00 AM - 7:00 PM (EST).