Remote (Work from Home) Call Center Agent
Huntington Learning Center
Full-time
Remote
$15 - $22 USD hourly
Interested in being the first person parents speak to when they call Huntington Learning Center? Apply today!
For more information on how Huntington Learning Center makes a difference in the lives of children, visit huntingtonhelps.com
Job Summary
(FULL TIME) Contact Center Representatives ensure a memorable customer service experience by using active listening to set up student academic evaluations and educational programs as needed.
The primary role will include (But other responsibilities as needed.):
The primary role will include (But other responsibilities as needed.):
- Handling Inbound parent/individual inquiries regarding our programs
- Setting appointments for our Learning Centers
- Calling out on Marketing Campaigns
- Following up on call backs for fellow agents.
Responsibilities
- This will be a varied shift possibly including morning, evening, and some weekends
- Ensuring a positive experience during all initial inquiries by educating clients on our services, responding to questions, overcoming objections, and scheduling student academic evaluations and consultations
- Following contact center scripts when speaking with clients
- Building positive rapport with clients of differing personality types
- Following up on callbacks for other agents
- Keep records of all conversations in our call center system
- Meet personal and team qualitative and quantitative service targets
- Participating in initial and ongoing training to maintain up-to-date knowledge of our services
Work Environment
- Remote position - Work from the comfort of your home
- Varied shifts including morning, evening, and weekend
- Full-time schedules require:
- Two weekday evening shifts per month (2:00 PM-10:30 PM)
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- Two Saturday shifts per month (9:00 AM - 5:30 PM)
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- Sunday shifts as needed (10:00 AM – 3:00 PM)
Qualifications
Customer Engagement Representatives have a genuine desire to succeed paired with excellent communication and interpersonal skills. Additional qualifications include:
- Excellent communication and interpersonal skills (conversational, articulate, engaging)
- Reliable and dependable work habits
- Strong attention to detail, dependability, and follow through
- Self-motivated, positive attitude, and a love for hard work
- Computer proficiency with the ability to navigate between multiple computer screens while engaging the customer
- Previous sales or customer service experience, a plus but not required
- Bilingual (Spanish/English) a plus
- High School Diploma or GED - (This will be verified during background check)
Benefits/Perks
- Bi-weekly pay with direct deposit
- Comprehensive benefits plan for full-time employees
- Medical
- Dental
- 401K
- Paid on-the-job training
- Professional and upbeat setting with a supportive and motivating team committed to your success
Why Join The Huntington Team?
Administrative Professionals, if you’re passionate about providing superior administrative support and would like to grow your career with an industry-leading company, Huntington has the perfect fit for you!
Founded in 1977 and headquartered in Northern NJ, Huntington is the nation's pioneer in the K to 12 Tutoring and Test Prep services industry, servicing over 300+ learning centers throughout the United States. We are currently seeking an enthusiastic and motivated Customer Engagement Representative to assist parents at the beginning of the academic process. You’ll work in an environment that is rewarding and professional, with coworkers who are truly passionate about making a difference in the lives of children. Customer Engagement Center (CEC) is located at the corporate office in Oradell, NJ (Bergen County).
This is a remote position.
Compensation: $15.00 - $22.00 per hour
IF YOUR DREAM JOB IS HELPING
STUDENTS MEET THEIR GOALS, JOIN US
At Huntington Learning Center, we understand that one size does not fit all students. Our method is a 4-step approach that works and truly sets our programs apart — and we have decades of experience, and countless success stories to prove it.
At each of our local tutoring centers, our experienced tutors tailor test prep and teaching styles to meet the unique needs of each student and get the best results in the tutoring and test prep industry.
Huntington Learning Centers, Inc. and its affiliates, do not participate in any interviewing, evaluation, or hiring decisions in connection with any franchised Huntington Learning Center®.