Sales Analyst, Customer Insights

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for focusing on customer insights, Sales Representative performance, cross-selling, and mitigating customer churn.

Major Tasks, Responsibilities and Key Accountabilities

• Analyzes customer data to identify trends, preferences, and behavior.   Provides actionable insights to improve customer engagement and satisfaction.

• Evaluates Sales Representatives’ performance metrics.  Collaborates with sales teams to enhance their effectiveness.

• Partners with Data Science team to enhance cross-sell data model. 

• Monitors cross-selling efforts and tracks success rates.  Develops strategies to increase cross-selling opportunities and field adoption, and expands cross-selling to multiple audiences.

• Partners with Data Science team and propose retention strategies and preventive measures to Sales Representatives.

Nature and Scope

• Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.

• Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.

• May provide general guidance/direction to or train junior level support or professional personnel.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Typically requires overnight travel less than 10% of the time.

Education and Experience

Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.

Preferred Qualifications

• Two+ years’ experience Analyzing Sales and Customer Data - REQUIRED.
• Advanced Excel and Intermediate Python skills - REQUIRED.
• Experience creating hands-on SQL queries to pull data - REQUIRED.
• Experience deriving actionable insights from Customer Data - REQUIRED.
• Experience leveraging predictive analytics to drive customer growth (e.g., cross-sell recommendations, customer churn) - REQUIRED.
• Experience Identifying and reporting on trends based on the data - REQUIRED.
• Excellent Relationship and Communication Skills - REQUIRED.
• Keen attention to detail - REQUIRED.
• Must be a problem solver with a great attitude and service mentality - REQUIRED.

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