Weekend - Customer Service Specialist

Are you passionate about browsing homes on Zillow or Realtor.com? So are we!

Join our fast-growing real estate marketing team, where we help real estate agents in the greater Maryland area elevate their listings with top-notch services—professional photography, videography, custom design, and short-run printing.

We're seeking a motivated, positive individual to support our dynamic administrative team.

This is a part-time position, weekend position. 

Job Summary:

For the last twenty years, Hometrack has been providing realtors and businesses with the highest quality products and services — professional photography, Matterport 3D tours, videography, drone photography/videography, virtual staging, custom design, and printed marketing materials. Our talented team of seasoned photographers, videographers and skilled designers offer personalized service and fast turnaround times at competitive rates. Hometrack services also extend to anyone who can benefit from professional marketing to promote a venue, business or service. Based out of the Baltimore metro area, we shoot across the continental United States.

We are looking for a self-motivated, organized person with excellent customer service skills to join our team as a Full-Time Customer Service Specialist! This important member of the team will be responsible for providing exceptional service to our clients who contact us by phone, email or web, as well as being a friendly face who welcomes guests to our office.

Requirements:

• 2+ years administrative experience


• Proficient in macOS


• Well organized with ability to multitask in a fast-paced environment


• Friendly & positive attitude

Skills:

• Excellent verbal & written communication


• Attention to detail


• Solution-oriented for Internal and External processes


• Time management


• Adept in technology 

Responsibilities:

• Field incoming calls and emails from customers looking to schedule our services


• Maintain schedules for multiple photographers based on service type, location & size of property 


• Creating quotes/coordinating with Sales Team


• Creating invoices and maintain billing of services


• Aid in scheduling department meetings/trainings
  


• Maintain reporting