Senior Operations Manager - EST

Amerit Fleet Solutions, one of the leading fleet maintenance companies in the U.S., is seeking an experienced, inspired and mission-driven Senior Operations Manager to join our growing team! Under the guidance of the Director of Operations, the Senior Operations Manager (SOM) will be responsible for overseeing the East Region field team of ~150 remote field professionals across ~85 locations. 

The SOM will oversee the day-to-day operations of the East Region and will be accountable for the performance of both internal and external KPIs, safety, turnover, quality of work, technician utilization, inventory management, and other operational items. 

The ideal candidate will demonstrate a strong background in business-based operations and maintenance/fleet management.  Candidates with a strong and diverse background in automotive and diesel repairs; servicing a large fleet of light, medium and heavy-duty equipment to include gas, electric, and diesel-powered vehicles are preferred. Candidates should also be well versed in process improvement, operational best practices, and financial efficiency. 

Compensation: Competitive Pay - Paid weekly, every Friday! Salary Range: $120,000 - $145,000

What’s in it for you? Full-Benefits within 30 days! Benefits include medical, dental, vision, prescription drug coverage, paid vacation, holidays, and sick time, 401K, flexible spending accounts, life insurance, disability insurance, ASE certification program, employee recognition program, employee discounts, employee assistance program, and growth opportunities! 

• Operational Expertise – the SOM will be an operational authority figure for the field operations organization, with a strong ability to provide technical guidance when called upon. This may include, but is not limited to:
• Researching & articulating Amerit’s position when presented with client service disputes
• Determining Standard Repair Times for service tasks over multiple vehicle types
• Ensuring the field is trained on Electrical Delivery Vehicles 
• Overseeing the launch and performance of Fleet Service Centers
• Supporting of DOT and BIT Audits
• Ensure consistent delivery of customer KPIs/SLAs: daily service levels, communication, system updates, customer experience, quality, and compliance measures.

• Maintains a safety record that meets or exceeds segment standards.  This is measured by HazReps, JumpStart training completion, and Customer Compliance Inspections.

• Inventory Management- responsible for the oversight of inventory across the East Region including counts, write-offs, availability, and turns.

• Cross Functional Leadership & Teamwork – quickly establish solid relationships with business unit leadership and other senior executives.  The ideal candidate builds bridges among all Amerit teams and works seamlessly with HR, Finance, Procurement, and all functions inside and outside of the operation.

• Have a well-defined communication and engagement model in place to ensure all teams understand the performance of the business and that they understand the needs of their teams.

• Monitor operational processes to provide visibility into inefficiencies and work with other Senior Managers on development of new processes to close inefficiencies found.

• Manages team to minimize turnover and build a strong segment-culture.  Growing and improving performance of key team members to build a strong bench.

• Staffing/Capacity – responsible for ensuring each location is staffed appropriately to achieve vehicle uptime and technician productivity goals. 

• Accountable for regional technician utilization targets, including meeting minimal billable hours requirements to satisfy P&L targets.

• Bachelor's degree preferred, or ten+ years of relevant experience in managing large fleets and maintenance.
• Builder of culture in a team-oriented environment.  Strong desire to put team members in a position to be successful and guide them to positive business outcomes.
• Strong communicator with the ability to artfully influence, persuade and drive action. 
• A collaborative management style and a strong customer service orientation
• Demonstrated ability in setting strategy, driving performance, consistently producing superior results, cultivating a culture of ownership.
• Strong analytical and problem-solving skills with extensive business acumen.
• Ability to receive feedback including customer surveys, KPI results, and/executive guidance and implement program changes quickly to improve results.
• Great communication and data skills including Outlook, Excel, and PowerPoint.
• Proven experience in management for operations, planning, maintenance, and customer service.
• A business focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically.
• Passionate self-starter, decisive, able to partner with the customer and effect the desired outcomes.
• This is a remote position that may require up to 30-40% travel. Candidate should reside in the Central or Eastern time zones.