What is the role?
dotCMS is currently seeking a Senior Support Engineer. The Senior Support Developer investigates and resolves complex customer issues on the dotCMS platform. This position performs code investigations and deep dives into technical issues and provides both short—and long-term solutions to a wide range of technical problems.
As a Senior Support Engineer working with US-based clients in a dynamic and fast-paced environment, you will tackle new and complex issues, continuously enhancing the product and codebase to support sophisticated environments and diverse use cases. This role offers the opportunity to work on challenges that span the entire tech stack, requiring adaptability and a passion for problem-solving.
Additionally, you will participate in an on-call rotation, ensuring critical support coverage and a seamless client experience. If you thrive on variety, enjoy solving complex problems, and are excited by the chance to work across the full stack, we’d love to connect with you.
We're proud to be 100% remote! You may work remotely from any location that is compatible with standard U.S. business hours (unless specified otherwise). Please note this is a Full Time Employee position, and we are unable to sponsor or take over sponsorship of an employment Visa at this time.
What is dotCMS?
Founded in 2003, dotCMS is the most agile, scalable, and secure content management system for enterprise. Built on leading Java technology, dotCMS is an open-source, universal content management system that gives developers the flexibility of a headless CMS while equipping marketers with no-code visual content authoring. Whether you're building a network of global websites, an employee intranet, a customer portal, or a single-page web application, dotCMS helps you manage content, images, and assets in one centralized location and deliver them to any channel. Some of our notable customers include Telus, Standard & Poor's, Hospital Corporation of America, Royal Bank of Canada, Deutsche Bank, Comcast, Vodafone, Thomson Reuters, Dairy Queen, Lennox International, Chewy.com, and O’Reilly Autoparts.
Who are we, really?
At “the dot,” you’ll find a diverse team of authentic individuals who share the goal of building the most agile, scalable, and secure content management system, delighting customers, and having a lot of fun doing it. We’re a curious, innovative, and collaborative group that works from anywhere, having been 100% remote long before a pandemic required it. Working remotely is in our DNA, whether it’s to enjoy the beautiful views of new countries or just more “you” time outside of work. And since we don’t gather around the water cooler in an office, we like to gather around the cool waters of the Caribbean once a year for our regular off-site, where we blow off some steam and re-energize as a group.
What you’ll bring to the team
As a Senior Support Engineer, you will be responsible for the following, including but not limited to:
Why we get excited about you:
Desirable skills:
Why should you join?
If you have a great experience but are tired of being a cog in a giant corporate wheel, this job is for you. It’s a chance to create a new product marketing function at an established, growing company with a mature product in use by major global organizations. Everything you do every day, will make a huge impact on our company. Your work will be seen, felt, and recognized and your past experience valued.
Your Compensation. We offer competitive compensation that allows you to make a great living for yourself and your loved ones. Only full-time employees in the US or Canada are eligible for 401(k) plans in the US or RSP in Canada.
Your Team. We are a humble, competitive, and small vendor making waves in our industry, and you will be part of a team that has your back. You never walk alone! We are a diverse and distributed team, and we offer annual company-paid training and development to our team members.
Your Voice. Your voice matters to all of us, and we appreciate your opinion as we scale our company to the next level in an open and transparent environment. We will periodically update the entire team on business performance and strategic initiatives and offer the stage for an entrepreneurial-minded professional to produce key initiatives that help to move the needle.
Your Time. We are a 100% remote work company offering a home office allowance for equipment. We value you as an individual, team member, and professional. We can only expect you to deliver high performance within the right amount of your time. Therefore, you will have access to an Open PTO policy (after the first 90 days in the company) policy and a generous number of local company-paid holidays.
Your Benefits. Only for full-time employees, we offer a comprehensive medical/dental/vision plan with 100% monthly coverage for employees. Additionally, we provide up to 16 weeks of paid parental leave (in accordance with specific country legal regulations), as well as STD and LTD.
dotCMS is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.