Service Designer

LMI is seeking for a Service Designer to support a large-scale federal agency employee experience (EX) transformation initiative. We are seeking an energetic self-starter who is focused on practical and efficient solutions delivered by an interdisciplinary, collaborative team.  This individual will work as part of a cross-functional team, providing EX, user experience (UX), human centered design, and service design support to the federal agency, supporting research, analysis, and recommendation activities associated with a transformative EX improvement initiative. 

LMI is a consultancy dedicated to powering a future-ready, high-performing government, drawing from expertise in digital and analytic solutions, logistics, and management advisory services. We deliver integrated capabilities that incorporate emerging technologies and are tailored to customers’ unique mission needs, backed by objective research and data analysis. Founded in 1961 to help the Department of Defense resolve complex logistics management challenges, LMI continues to enable growth and transformation, enhance operational readiness and resiliency, and ensure mission success for federal civilian and defense agencies.  

LMI has been named a 2024 #TopWorkplace in the BuiltIn Workplaces! We are honored to be recognized as a company that values a people-centered culture, and we are grateful to our employees for making this possible!  

• Conduct employee experience (EX) and user experience (UX) discovery activities to understand employee needs and pain points. 
• Facilitate human centered design workshops to engage large stakeholder communities in EX research and design activities. 
• Develop detailed employee personas and journey maps to illustrate employee experiences from recruitment to retirement. 
• Identify opportunities for improvement within existing employee processes and experiences. 
• Assist in the development of strategies to enhance the overall employee experience. 
• Design improved business processes and services to improve employee user experiences based on research findings. 
• Collect and analyze employee and user feedback to inform recommendations for system and process improvements. 
• Contribute to the development of an agency-wide EX initiative strategy, governance, and organizational framework. 
• Collaborate with stakeholders to ensure user-centric design approaches are integrated into project deliverables. 

• Bachelor’s degree in Human-Centered Design, UX Design, Psychology, Sociology, Organizational Psychology, Information Technology, Business, Public Administration, Employee Relations, or a related field. 
• 3-5 years of experience in service design or a related role. 
• Understanding of employee experience (EX) frameworks and best practices. 
• Knowledge of UX research methodologies and tools. 
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• Strong analytical skills with the ability to translate research findings into actionable insights. 
• Proficiency in whiteboarding and other virtual design and collaboration tools (e.g., Mural, Miro, FigJam). 
• Familiarity with project management methodologies (e.g., Agile, Scrum). 
• Excellent communication and collaboration skills. 
• Ability to work in a fast-paced, dynamic environment. 

Preferred: 

• Experience in the public sector or working with government agencies. 
• Experience supporting employee engagement/relations and/or other human capital/workforce related activities. 
• Certification in UX or Human-Centered Design. 
• Certification in agile project/product management methodologies (e.g., SAFe, LeanXP, Scrum). 
• Certification in business process reengineering or improvement methodologies (e.g., Lean, Six Sigma, etc.). 
• Proficiency in design and prototyping tools (e.g., Sketch, Figma, AdobeXD)